Application: S (Service)

Title Cat:App Page
Refashioning organizational boundaries: Outsourcing customer service work 670:S QCAS / 52 / 3 / 341
Foundations and implications of a proposed unified services theory 670:S QCAS / 52 / 3 / 345
Analysis and improvement of delivery operations at the San Francisco Public Library 670:S QCAS / 52 / 3 / 347
Modeling and managing the percentage of satisfied customers in hidden and revealed waiting line systems 670:S QCAS / 52 / 2 / 225
An extended longitudinal study of the effects of a service guarantee 860:S QCAS / 52 / 1 / 115
The relationship between service quality and customer satisfaction: The example CJCU library 670:S QCAS / 51 / 6 / 685
Using signed distance and order statistics method for fuzzy evaluation of service quality 670:S QCAS / 51 / 6 / 687
The effects of specific job satisfaction facets on customer perceptions of service quality: An employee-level analysis 670:S QCAS / 51 / 5 / 577
The relationship between service quality, customer satisfaction and customer loyalty: A study on the management consulting industry 670:S QCAS / 51 / 5 / 581
Measuring business-to-business professional service quality and its consequences 670:S QCAS / 51 / 4 / 445
Managing service quality using data envelopment analysis 670:S QCAS / 51 / 4 / 447
How to delight your customers 670:S QCAS / 51 / 4 / 451
Prioritization of service quality parameters based on ordinal responses 670:S QCAS / 51 / 3 / 335
Docs Six Sigma work in service industries? 314:S QCAS / 51 / 2 / 183
Service quality strategy implementation: A model and the case of the Algarve hotel industry 670:S QCAS / 50 / 5 / 561
Linking perceived quality and customer satisfaction to store traffic and revenue growth 670:S QCAS / 50 / 3 / 331
The creation of output and quality in services: A framework to analyze information technology-worker systems 670:S QCAS / 50 / 3 / 333
Improving service quality at Honda 410:S QCAS / 50 / 2 / 169
A service quality and success model for the information service industry 670:S QCAS / 50 / 1 / 93
Updating our TQM thinking for a knowledge and service economy 670:S QCAS / 50 / 1 / 97
TQM as a focus for improving overall service performance and customer satisfaction: An empirical study on a public service sector in Malaysia 410:S QCAS / 49 / 6 / 659
A study of the impacts of service quality on relationship quality in search-experience-credence services 670:S QCAS / 49 / 6 / 687
E-service quality expectations: A case study 650:S QCAS / 49 / 3 / 329
A study on service quality of virtual community websites 650:S QCAS / 49 / 3 / 331
DATQUAL: A prototype e-learning application to support quality management practices in service industries 331:S QCAS / 49 / 2 / 159
Organizational citizenship behaviors and service quality as external effectiveness of contract employees 670:S QCAS / 49 / 2 / 209
The effects of customer service, branding and price on the perceived value of local telephone service 670:S QCAS / 49 / 1 / 103
Comparative service quality: German and American ratings across service settings 670:S QCAS / 48 / 6 / 687
The variable nature of services: An empirical examination of trust and its effects on customers’ satisfaction responses to poor and good service 670:S QCAS / 48 / 6 / 691
A quantitative analysis of the relationship between empowerment practices and service quality outcomes 670:S QCAS / 48 / 6 / 693
Service quality measurement and the disconfirmation model: Taking care of interpretation 670:S QCAS / 48 / 5 / 569
Examining the association between quality and productivity performance in a service organization 670:S QCAS / 48 / 5 / 573
Quality management in banking services: An approach to employee and customer perceptions 670:S QCAS / 48 / 5 / 575
Service quality evaluation by service quality performance matrix 670:S QCAS / 48 / 4 / 457
Job standardization and service quality: A closer look at the application of total quality management to the public sector 670:S QCAS / 48 / 4 / 459
Improving customer service in the real estate industry: A property selection model using Taguchi loss functions 690:S QCAS / 48 / 4 / 461
Effect of service quality on post-visit intentions over time: The case of a library 620:S QCAS / 48 / 3 / 329
Measuring web-based service quality 650:S QCAS / 48 / 3 / 339
Customer loyalty and supplier quality competition 350:S QCAS / 48 / 2 / 159
The relationship between management’s perception of total quality service and customer perceptions of service quality 350:S QCAS / 48 / 2 / 163
Diagnosing whether northern Cyprus hotels are ready for TQM: An empirical analysis 410:S QCAS / 48 / 2 / 173
Research opportunities in service process design 670:S QCAS / 48 / 2 / 225
A study on the cognitive and affective components of service quality 670:S QCAS / 48 / 2 / 229
A survey analysis of service quality for domestic airlines 670:S QCAS / 48 / 1 / 91
A probabilistic approach to measure hotel quality 430:S QCAS / 47 / 6 / 665
An empirical assessment and application of SERVQUAL in a mainland Chinese department store 670:S QCAS / 47 / 6 / 695
The implications of service quality gaps for strategy implementation 670:S QCAS / 47 / 5 / 569
Critical factors for successful total quality management implementation in Turkey: Evidence from the banking sector 410:S QCAS / 47 / 4 / 417
Quality practices and customer/supplier management in Australian service organizations 350:S QCAS / 47 / 3 / 299
Cutting corners and working overtime: Quality erosion in the service industry 670:S QCAS / 47 / 3 / 335
Design of quality service systems in the public sector: Use of quality function deployment in police services 323:S QCAS / 47 / 2 / 143
A framework for quality improvement in the transportation industry 319:S QCAS / 47 / 1 / 29
A conceptual model for total quality management in service organizations 319:S QCAS / 47 / 1 / 33
Investigating the relationship between service providers’ personality and customers’ perceptions of service quality across gender 350:S QCAS / 47 / 1 / 47
Service quality along the supply chain: Implications for purchasing 351:S QCAS / 46 / 6 / 647
Knowledge production, service and quality: Higher education tensions in Norway 490:S QCAS / 46 / 6 / 663
When success turns into failure: A package driven business process re-engineering project in the financial services industry 420:S QCAS / 46 / 5 / 533
The cost of quality in Internet-style networks 440:S QCAS / 46 / 5 / 541
Supplementary services as a differentiation strategy: An empirical investigation of Lovelock’s model in tourism 690:S QCAS / 46 / 4 / 461
Benchmarking a public service business management system 324:S QCAS / 46 / 3 / 285
SERVQUAL and PAT: Alternative disconfirmation approaches to the measurement of service quality in the foodservice industry 670:S QCAS / 46 / 3 / 333
A practical approach to benchmarking in three service industries 324:S QCAS / 46 / 2 / 173
Scheduling to improve field service quality 670:S QCAS / 46 / 1 / 95
Measuring service quality trade-offs in Asian distribution channels: A multi-layer perspective 670:S QCAS / 45 / 6 / 697
Service qualimetrics: The Qualitometro II method 670:S QCAS / 45 / 5 / 577
Effect of service supplier performance on satisfaction and loyalty of store managers in the fast food industry 351:S QCAS / 45 / 4 / 423
How do customers react to critical service encounters? A cross-sectional perspective 670:S QCAS / 45 / 4 / 465
Learning, teamwork and appropriability: Managing technological change in the Department of Social Security 332:S QCAS / 45 / 3 / 271
A methodology of enhancing profitability through the utilization of experimental design: A catering business case study 410:S QCAS / 45 / 3 / 299
Customer satisfaction at the Sheffield World Congress, 1998 410:S QCAS / 45 / 3 / 301
Impact of participative service relationships on quality, satisfaction and retention: An exploratory study 670:S QCAS / 45 / 3 / 335
Service performance gap: Re-evaluation and redevelopment 670:S QCAS / 45 / 2 / 209
Some problems when adopting Churchill’s paradigm for the development of service quality measurement scales 670:S QCAS / 45 / 2 / 213
Continuous improvement of service operations: Application of service template 430:S QCAS / 45 / 1 / 81