| Statistical process control |
100:Y |
363 |
| On the run length of the EWMA scheme: A monotonicity result for normal variables |
110:Y |
365 |
| Using control charts to monitor and reduce analytical instrument variation |
111:Y |
367 |
| Economic design of a variable sampling rate X̄ chart X̄ |
111:Y |
369 |
| An economic analysis of inspection costs for mistake-proofing binomial attributes |
119:Y |
371 |
| Equal probability chart and applications in chemical batch process |
119:Y |
373 |
| Estimation of vendor’s process capability from the lots screened to meet specifications |
120:Y |
377 |
| Regression and ratio estimators in sampling on two occasions |
210:Y |
379 |
| A modified ChSP-1 chain sampling plan, MChSP-1, with very small sample sizes |
220:Y |
383 |
| Determination of conditional double sampling scheme |
220:Y |
387 |
| User surveys in external assessments: Problems and prospects |
230:Y |
389 |
| Interviewer’s tactics for fighting survey nonresponse |
230:Y |
393 |
| A road map for quality beyond control |
310:Y |
395 |
| QFD: Validating robustness |
323:Y |
397 |
| Teams and their context: Moving the team discussion beyond existing dichotomies |
332:Y |
401 |
| Teaching process improvement and team building using origami |
332:Y |
405 |
| Four-step approach for eliminating people-dominant defect |
334:Y |
407 |
| Measuring effectiveness and suitability of a quality system |
342:Y |
409 |
| To serve or create? Strategic orientations toward customers and innovation |
350:Y |
411 |
| Measuring the impact of buying behavior on customer satisfaction |
350:Y |
415 |
| Business excellence model for supply chain management |
351:M |
419 |
| Effect of service supplier performance on satisfaction and loyalty of store managers in the fast food industry |
351:S |
423 |
| Critical success factors for total quality management implementation in small and medium enterprises |
410:Y |
427 |
| History and specifics of the quality movement in France |
410:Y |
429 |
| Drivers and tracers of business process changes |
420:Y |
431 |
| Trends in international quality management research: 1990-1996 |
490:Y |
435 |
| From association to causation: Some remarks on the history of statistics |
510:Y |
439 |
| Resampling for statistical confidentiality in contingency tables |
512:Y |
443 |
| Difference variance dispersion graphs for comparing response surface designs with applications in food technology |
525:Y |
447 |
| Subsidies, hierarchy and peers: The awkward economics of higher education |
610:Y |
453 |
| Process design in a downsizing service operation |
630:Y |
457 |
| Flexibility versus efficiency? A case study of model changeovers in the Toyota production system |
660:Y |
461 |
| How do customers react to critical service encounters? A cross-sectional perspective |
670:S |
465 |
| Defining and assessing competence in generic skills |
740:Y |
467 |
| Learning to improve reliability during system development |
810:Y |
471 |
| A highly efficient Monte Carlo method for assessment of system reliability based on a Markov model |
820:Y |
475 |
