| Development of a Kaizen series model: Abducting a blend of participatory formats to enhance the development of process improvement practices |
430:Y |
QCAS / 69 / 3-4 / 217 |
| Risk analysis in certification process in the field of energy construction: Case in Latvia |
430:Y |
QCAS / 65 / 5-6 / 417 |
| Effectivity of quality methods used on the shop floor of a serial production – how important is Poka Yoke? |
430:Y |
QCAS / 65 / 5-6 / 419 |
| Increasing accuracy of the Kano model – A case study |
430:Y |
QCAS / 65 / 3-4 / 233 |
| Testing the EFQM model as a framework to measure a company’s procurement performance |
430:Y |
QCAS / 65 / 3-4 / 237 |
| Relative contributions of product quality and service quality in the automobile industry |
430:S |
QCAS / 64 / 1-2 / 79 |
| Designing lean processes with improved service quality:
An application in financial services |
430:S |
QCAS / 63 / 5-6 / 431 |
| Emerging megatrends in quality engineering
and the “New5S” response |
430:Y |
QCAS / 62 / 1-2 / 73 |
| The effect of creating new secondary health services on patients’
perceptions: a Kano service quality analysis approach |
430:Y |
QCAS / 61 / 4 / 361 |
| A learning alliance for robust design in product development:
The case of Volvo 3P and Chalmers University of Technology |
430:M |
QCAS / 61 / 3 / 243 |
| The Toyota Way model:
An alternative framework for lean construction |
430:M |
QCAS / 60 / 5-6 / 519 |
| At your fingertips: Combining cause and effect diagrams and check sheets aids problem-solving efforts |
430:Y |
QCAS / 60 / 1-2 / 61 |
| Diagnostic quality problem solving: A conceptual framework and six strategies |
430:Y |
QCAS / 59 / 5-6 / 459 |
| The effect of corporate culture and total quality management on construction project performance in Taiwan |
430:Z |
QCAS / 56 / 3 / 235 |
| Building from the basics: Master these quality tolls and do your job better |
430:Y |
QCAS / 54 / 3 / 229 |
| Quality control of wastewater treatment: A new approach |
430:S |
QCAS / 53 / 6 / 581 |
| It all ties together: CSX team’s project curtails fuel consumption, saves company millions |
430:Y |
QCAS / 53 / 6 / 583 |
| Beyond PDCA – A new process management model |
430:Y |
QCAS / 52 / 3 / 303 |
| Simple tools for complex systems |
430:Y |
QCAS / 52 / 1 / 71 |
| Root cause analysis: A framework for tool selection |
430:A |
QCAS / 51 / 3 / 279 |
| SERVQUAL: Its applicability in electronic commerce B2C |
430:M |
QCAS / 51 / 3 / 281 |
| Reduction in delay in procurement of materials using Six Sigma philosophy |
430:Y |
QCAS / 51 / 2 / 209 |
| Performance measures and quality tools in Portuguese small and medium enterprises: Survey results |
430:Y |
QCAS / 50 / 6 / 667 |
| Using quality management tools to enhance feedback from student evaluations |
430:Y |
QCAS / 50 / 4 / 429 |
| Critical success factors for controlling and managing hospital errors |
430:B |
QCAS / 49 / 5 / 541 |
| Quality improvement by reducing variation: A case study |
430:Y |
QCAS / 49 / 4 / 429 |
| Management tools for SMEs |
430:Y |
QCAS / 49 / 4 / 431 |
| Transforming quality for development |
430:Y |
QCAS / 49 / 3 / 303 |
| Measuring the quality of university computer labs using SERVQUAL: A longitudinal study |
430:Y |
QCAS / 49 / 1 / 73 |
| The role of quality tools in improving satisfaction with government |
430:A |
QCAS / 48 / 5 / 533 |
| Adoption of a quality assurance scheme and its effect on firm performance: A study of Greek firms implementing ISO 9000 |
430:Y |
QCAS / 48 / 3 / 289 |
| A hospital case study supporting workforce culture re-engineering |
430:B |
QCAS / 48 / 2 / 179 |
| A probabilistic approach to measure hotel quality |
430:S |
QCAS / 47 / 6 / 665 |
| Implementing the ISO 9000 standards in Turkey: A study of large companies’ satisfaction with ISO 9000 |
430:Y |
QCAS / 47 / 2 / 171 |
| Quality-related action programs: Their impact on quality performance and firm performance |
430:Y |
QCAS / 47 / 1 / 67 |
| Six Sigma beyond manufacturing: A concept for robust management |
430:A |
QCAS / 46 / 4 / 431 |
| Six Sigma, process drift, capability indices and feedback adjustment |
430:Y |
QCAS / 46 / 3 / 307 |
| A discussion of strategies for Six Sigma implementation |
430:Y |
QCAS / 46 / 3 / 309 |
| Evaluating the effectiveness of the New Zealand Academic Audit Unit: Review and outcomes |
430:Y |
QCAS / 46 / 2 / 187 |
| Continuous quality improvement tools at work: Case studies at the University of Cincinnati |
430:Y |
QCAS / 45 / 5 / 539 |
| Stuff the suggestion box |
430:A |
QCAS / 45 / 1 / 79 |
| Continuous improvement of service operations: Application of service template |
430:S |
QCAS / 45 / 1 / 81 |
| Integrated planning for school and community: The case of Johnston County, North Carolina |
430:Z |
QCAS / 45 / 1 / 83 |
