| How to Use This Journal |
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| Code Classification |
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| Journal List |
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5 |
| 10 requirement for effective process control: A case study |
100:Y |
13 |
| EWMA and industrial applications to feedback adjustment and control |
111:Y |
15 |
| SPC: Making it work for the gas transportation business |
190:Z |
17 |
| Sampling designs dependent on the sample generalized variance of auxiliary variables |
210:Y |
19 |
| Bayesian estimation of the size of a population under a sequential sampling design |
210:Y |
21 |
| Cochran’s rule for simple random sampling |
240:Y |
23 |
| Importance sampling in Bayesian networks using probability trees |
290:Y |
25 |
| Rethinking total quality management |
311:Y |
27 |
| A framework for quality improvement in the transportation industry |
319:S |
29 |
| A conceptual model for total quality management in service organizations |
319:S |
33 |
| The problems with managing by objectives and results |
319:Y |
37 |
| The development of an ideal kindergarten through concept engineering/quality function deployment |
323:T |
39 |
| Audit system: Concepts and practices |
341:Y |
41 |
| Concept of modern quality audit toward achieving TQM and ISO 9000 certification |
341:Y |
43 |
| Satisfied customers: Profitable customer relationships: Pharmaceutical marketing: How pharmaceutical sales representatives can achieve economic success through relationship management with settled general practitioners – An empirical study |
350:B |
45 |
| Investigating the relationship between service providers’ personality and customers’ perceptions of service quality across gender |
350:S |
47 |
| Customer satisfaction measurement at Post Denmark: Results of application of the European Customer Satisfaction Index methodology |
350:Y |
51 |
| Theory, development and implementation of national customer satisfaction indices: The Swiss Index of Customer Satisfaction |
350:Y |
53 |
| Customer satisfaction in industrial markets: Dimensional and multiple role issues |
350:Y |
55 |
| Forces of excellence in Kanji’s business excellence model |
359:Y |
59 |
| The EFQM excellence model: German experiences with the EFQM approach in health care |
410:B |
61 |
| Quality culture in small business: Four case studies |
410:Y |
63 |
| A successful TQM project in China |
410:Y |
65 |
| Quality-related action programs: Their impact on quality performance and firm performance |
430:Y |
67 |
| Comparing quality management practices in the manufacturing and service industries: Learning opportunities |
490:Y |
71 |
| Quality tools largely absent from nation’s newsrooms |
490:Z |
75 |
| Three approaches to analyze quality data originating in nonnormal populations |
510:Y |
77 |
| Recent and classical goodness-of-fit tests for the Poisson distribution |
512:Y |
79 |
| Design issues in fractional factorial split-plot experiments |
520:Y |
81 |
| Construction of third order slope rotatable designs through doubly balanced incomplete block designs |
520:Y |
83 |
| Construction of orthogonal two-level designs of user-specified resolution where N ≠ 2k |
529:Y |
85 |
| Correlation in a Bayesian framework |
529:Y |
87 |
| On optimal third order rotatable designs |
529:Y |
91 |
| Exploring some determinants of ES quality |
650:Y |
93 |
| A note of SERVQUAL reliability and validity in information system service quality measurement |
650:Z |
95 |
| Economic partitioning of tolerances |
660:M |
97 |
| The impact of total productive maintenance practices on manufacturing performance |
660:M |
99 |
| Design for the environment: A quality-based model for green product development |
690:M |
103 |
| System of sustainable development indicators: Object-oriented and quality control approaches |
690:Z |
105 |
| Measure for Six Sigma success |
790:Y |
107 |
| Evaluating complex system reliability using reliability block diagrams: Simulation when little or no failure data are available |
820:Y |
109 |
| Selective maintenance for support equipment involving multiple maintenance actions |
840:Y |
111 |
| Multicriteria decision making on maintenance: Spares and contracts planning |
840:Y |
113 |
