Assignable causes and auto correlation: Control charts for observations or residuals? 
110:Y 
601 
An accurate algorithm to compute the run length probability distribution, and its convolutions, for a CUSUM chart to control normal mean 
110:Y 
605 
Improvement of process capability through neural networks and robust design: A case study 
120:Y 
609 
Learning curves and pcharts for a preliminary estimation of asymptotic performances of a manufacturing process 
130:M 
611 
SPC – a team effort for process improvement across four Area Control Centers 
190:Y 
615 
CUSUMbased personfit statistics for adaptive testing 
190:Y 
617 
Generalized casecohort sampling 
210:Y 
623 
Monitoring of a batch continuous process using mass resampling 
210:Y 
625 
Minimum average fraction inspected for TCSP1 plan 
220:Y 
629 
Multistage ranked set sampling 
220:Y 
631 
Sample size for testing a proportion in clinical trials: A “twostep” procedure combining power and confidence interval expected width 
240:B 
633 
Using the sample range as a basis for calculating sample size in power calculations 
240:Y 
637 
Comparison of the 14 deadly diseases and the business excellence model 
311:Y 
641 
Quality management in US higher education 
320:T 
643 
Quality function deployment for the good of soccer 
323:Z 
645 
Quality improvement teams that stall due to poor project selection: An exploration of contributing factors 
332:A 
649 
Widening the Six Sigma concept: An approach to improve organizational learning 
339:Y 
651 
ISO 9000 certification: The financial performance implications 
342:Y 
653 
It might not be your product 
350:Y 
655 
Customer relationships with service personnel: Do we measure closeness, quality or strength? 
350:Y 
657 
Al Gore’s initiative of reinventing the government: The real story of total quality management in the federal government 
410:A 
659 
Organizational quality management in emerging economies 
410:Y 
663 
A probabilistic approach to measure hotel quality 
430:S 
665 
An analysis of quality costs in Australian manufacturing firms 
440:Y 
667 
Accelerated sequential riskefficient estimation of the mean 
512:Y 
669 
The robustness of the likelihood ratio chisquare test for structural equation models: A metaanalysis 
512:Y 
673 
Optimal estimating equations in mixture distributions accommodating instantaneous or early failures 
512:Y 
677 
Models of association versus causal models for contingency tables 
516:Y 
681 
Improving nonparametric methods by bagging and boosting 
549:Y 
683 
Nonparametric density and regression estimation 
549:Y 
685 
A nonparametric test for sizebiasedness in the data 
551:Y 
687 
Bull or bear? 
610:E 
689 
Measuring quality in higher education: A competency approach 
630:T 
691 
The strategic function of quality in the management of innovation 
640:Y 
693 
An empirical assessment and application of SERVQUAL in a mainland Chinese department store 
670:S 
695 
Qualitybased synchronization methods of multimedia objects 
670:Y 
697 
Development of a scaling factor identification method using design of experiments for productfamilybased product and process design 
690:Y 
701 
Author Index 

713 
Subject Index 

718 