| A comparative study of CUSUM and EWMA charts: Detection of incipient drifts in a multivariate framework | 
									110:Y | 
									361 | 
								
																							
									| The inertial properties of quality control charts | 
									110:Y | 
									365 | 
								
																							
									| A modified S chart for the process variance | 
									110:Y | 
									367 | 
								
																							
									| Joint statistical design of double sampling X̄ and S charts | 
									111:Y | 
									369 | 
								
																							
									| Assessing the process capability index for non-normal processes | 
									120:Y | 
									375 | 
								
																							
									| Design effects for the weighted mean and total estimators under complex survey sampling | 
									210:Y | 
									381 | 
								
																							
									| Progressively censored variables sampling plans for two-parameter exponential distributions | 
									210:Y | 
									385 | 
								
																							
									| Dynamic importance sampling in Bayesian networks based on probability trees | 
									210:Y | 
									389 | 
								
																							
									| A control scheme for high-yield correlated production under group inspection | 
									230:Y | 
									393 | 
								
																							
									| An integrative framework for measuring the extent to which organizational variables influence the success of process improvement programs | 
									329:A | 
									397 | 
								
																							
									| Rapid knowledge transfer: The key to success | 
									339:Y | 
									399 | 
								
																							
									| Achieving competitive advantage through implementing a replicable management standard: Installing and using ISO 9000 | 
									342:A | 
									401 | 
								
																							
									| Improve schools with empowerment based models | 
									410:T | 
									403 | 
								
																							
									| A note on determining an optimal target by considering the dependence of holding costs and the quality characteristics | 
									440:Y | 
									405 | 
								
																							
									| What are quality reputations worth? | 
									440:Y | 
									409 | 
								
																							
									| Academic staff views of quality systems for teaching and learning: A Hong Kong case study | 
									T | 
									411 | 
								
																							
									| Big improvements for small parts | 
									490:M | 
									413 | 
								
																							
									| Ranked-set sample nonparametric quantile confidence intervals | 
									511:Y | 
									415 | 
								
																							
									| Normalizing unbiased estimating functions | 
									512:Y | 
									417 | 
								
																							
									| A recursive approach to detect multivariate conditional variance components and conditional random effects | 
									515:Y | 
									419 | 
								
																							
									| A game theory application in robust design | 
									520:Y | 
									421 | 
								
																							
									| Construction of a 21-component layered mixture experiment design using a new mixture coordinate-exchange algorithm | 
									529:Y | 
									425 | 
								
																							
									| Bias-corrected maximum semiparametric likelihood estimation under logistic regression models based on case-control data | 
									540:Y | 
									427 | 
								
																							
									| Finite mixture dynamic regression modeling of panel data with implications for dynamic response analysis | 
									549:Y | 
									429 | 
								
																							
									| Noninformative nonparametric quantile estimation for simple random samples | 
									551:Y | 
									433 | 
								
																							
									| The power of dynamic illustrations | 
									552:Y | 
									435 | 
								
																							
									| Reverse logistics as a means of reducing the cost of quality | 
									620:Y | 
									437 | 
								
																							
									| Enhancing care services quality of nursing homes using data mining | 
									670:B | 
									441 | 
								
																							
									| Measuring business-to-business professional service quality and its consequences | 
									670:S | 
									445 | 
								
																							
									| Managing service quality using data envelopment analysis | 
									670:S | 
									447 | 
								
																							
									| How to delight your customers | 
									670:S | 
									451 | 
								
																							
									| Perceived retail crowding and shopping satisfaction: The role of shopping values | 
									690:Y | 
									455 | 
								
																							
									| The relationship between customer satisfaction and shareholder value | 
									690:Y | 
									459 | 
								
																							
									| Developing control measures to reduce variation in weight of packed cement bags | 
									720:M | 
									463 | 
								
																							
									| Inference on reliability P(Y < X) in a p-dimensional Rayleigh distribution | 
									820:Y | 
									465 | 
								
																							
									| A production model with imperfect preventive maintenance | 
									840:M | 
									467 | 
								
																							
									| Development of optimal production, inspection and maintenance strategies with positive inspection time and preventive maintenance error | 
									840:Y | 
									469 | 
								
																							
									| Optimal preventive maintenance of a production system with an intermediate buffer | 
									840:Y | 
									471 | 
								
																							
									| Quality implication of warranties in a supply chain | 
									860:M | 
									473 |