| Percent defective summary chart: Solving a real shop problem | 
									110:Y | 
									361 | 
								
																							
									| Computing the percentage points of the run-length distributions of multivariate CUSUM control charts | 
									111:Y | 
									363 | 
								
																							
									| A control chart method for ordinal data | 
									111:Y | 
									365 | 
								
																							
									| One-sided control charts for the mean of positively skewed distributions | 
									111:Y | 
									367 | 
								
																							
									| Some hypothesis tests for the covariance matrix when the dimension is large compared to the sample size | 
									210:Y | 
									369 | 
								
																							
									| Virtual inspection: Optimum sample size for POD experiment | 
									240:Y | 
									371 | 
								
																							
									| SPC monitoring of MMSE- and PI-controlled processes | 
									290:Y | 
									375 | 
								
																							
									| Simple quality for smaller organizations | 
									313:A | 
									379 | 
								
																							
									| Do quality consultants offer a quality service? | 
									319:Y | 
									383 | 
								
																							
									| The little engine that could: Self-efficacy implications for quality training outcomes | 
									331:T | 
									385 | 
								
																							
									| Team sense-making: A mental model for navigating uncharted territories | 
									332:Y | 
									387 | 
								
																							
									| Development of an integrated total quality management and performance measurement system for self-assessment: A method | 
									334:A | 
									389 | 
								
																							
									| An organizational profitability, productivity, performance (PPP) model: Going beyond TQM and BPR | 
									334:Y | 
									391 | 
								
																							
									| Reciprocity and educational evaluations by European inspectorates: Assumptions and reality checks | 
									349:T | 
									393 | 
								
																							
									| Customer relationship management: In B2C markets, often less is more | 
									350:Y | 
									397 | 
								
																							
									| Proposing a compact instrument to measure supplier-customer relationships in the context of TQM activities | 
									350:Y | 
									399 | 
								
																							
									| Impact of supply chain sensitivity to quality certification on quality management practices and performances | 
									351:Y | 
									403 | 
								
																							
									| Quality in US manufacturing industries: An empirical study | 
									410:M | 
									407 | 
								
																							
									| Factors relating to the adoption of quality management practices: An analysis for Spanish manufacturing firms | 
									410:M | 
									411 | 
								
																							
									| Employee participation systems in Spain. Past, present and future. | 
									410:Y | 
									415 | 
								
																							
									| Quality and economics: Five key issues | 
									440:A | 
									417 | 
								
																							
									| Deming and the proactive statistician | 
									510:Y | 
									421 | 
								
																							
									| Hypothesis testing about proportions in two finite populations | 
									512:Y | 
									425 | 
								
																							
									| Evaluation of measurement system with a small number of observers | 
									512:Y | 
									429 | 
								
																							
									| Bayesian measures of model complexity and fit | 
									519:Y | 
									431 | 
								
																							
									| A case study in design of experiments: Improving the manufacture of vicose fiber | 
									520:Y | 
									433 | 
								
																							
									| Statistical thinking in practice: Handling variability in experimental situations | 
									521:Y | 
									435 | 
								
																							
									| Quality criteria for qualitative inquiries in logistics | 
									620:A | 
									439 | 
								
																							
									| Sowing the seeds of quality: Quality at the source | 
									630:T | 
									441 | 
								
																							
									| Among demons and angels: Attitudes towards system evaluation for quality improvement in advanced vocational education | 
									630:T | 
									443 | 
								
																							
									| Product balancing under conditions of quality inflation, cost pressures and growth strategies | 
									640:A | 
									447 | 
								
																							
									| Quality management practices in a flexible manufacturing systems (FMS) environment | 
									640:M | 
									451 | 
								
																							
									| Relationships among quality management, IS use and organizational performance in the health care and non-health care setting | 
									650:B | 
									453 | 
								
																							
									| The impact of using flexible manufacturing systems on quality management practices | 
									660:M | 
									455 | 
								
																							
									| Service quality evaluation by service quality performance matrix | 
									670:S | 
									457 | 
								
																							
									| Job standardization and service quality: A closer look at the application of total quality management to the public sector | 
									670:S | 
									459 | 
								
																							
									| Improving customer service in the real estate industry: A property selection model using Taguchi loss functions | 
									690:S | 
									461 | 
								
																							
									| Measurement system analysis: The usual metrics can be noninformative | 
									710:M | 
									463 | 
								
																							
									| A simulation-based method for the process to allow continuous tracking of quality, cost and time | 
									790:M | 
									465 | 
								
																							
									| On exchangeable, causal and cascading failures | 
									820:Y | 
									467 | 
								
																							
									| How to estimate the parameters of a Weibull distribution | 
									820:Y | 
									469 | 
								
																							
									| The cost of errors in software development: Evidence from industry | 
									850:Y | 
									473 |