QCAS / Volume 48 / Issue 4

Title Cat:App Page
Percent defective summary chart: Solving a real shop problem 110:Y 361
Computing the percentage points of the run-length distributions of multivariate CUSUM control charts 111:Y 363
A control chart method for ordinal data 111:Y 365
One-sided control charts for the mean of positively skewed distributions 111:Y 367
Some hypothesis tests for the covariance matrix when the dimension is large compared to the sample size 210:Y 369
Virtual inspection: Optimum sample size for POD experiment 240:Y 371
SPC monitoring of MMSE- and PI-controlled processes 290:Y 375
Simple quality for smaller organizations 313:A 379
Do quality consultants offer a quality service? 319:Y 383
The little engine that could: Self-efficacy implications for quality training outcomes 331:T 385
Team sense-making: A mental model for navigating uncharted territories 332:Y 387
Development of an integrated total quality management and performance measurement system for self-assessment: A method 334:A 389
An organizational profitability, productivity, performance (PPP) model: Going beyond TQM and BPR 334:Y 391
Reciprocity and educational evaluations by European inspectorates: Assumptions and reality checks 349:T 393
Customer relationship management: In B2C markets, often less is more 350:Y 397
Proposing a compact instrument to measure supplier-customer relationships in the context of TQM activities 350:Y 399
Impact of supply chain sensitivity to quality certification on quality management practices and performances 351:Y 403
Quality in US manufacturing industries: An empirical study 410:M 407
Factors relating to the adoption of quality management practices: An analysis for Spanish manufacturing firms 410:M 411
Employee participation systems in Spain. Past, present and future. 410:Y 415
Quality and economics: Five key issues 440:A 417
Deming and the proactive statistician 510:Y 421
Hypothesis testing about proportions in two finite populations 512:Y 425
Evaluation of measurement system with a small number of observers 512:Y 429
Bayesian measures of model complexity and fit 519:Y 431
A case study in design of experiments: Improving the manufacture of vicose fiber 520:Y 433
Statistical thinking in practice: Handling variability in experimental situations 521:Y 435
Quality criteria for qualitative inquiries in logistics 620:A 439
Sowing the seeds of quality: Quality at the source 630:T 441
Among demons and angels: Attitudes towards system evaluation for quality improvement in advanced vocational education 630:T 443
Product balancing under conditions of quality inflation, cost pressures and growth strategies 640:A 447
Quality management practices in a flexible manufacturing systems (FMS) environment 640:M 451
Relationships among quality management, IS use and organizational performance in the health care and non-health care setting 650:B 453
The impact of using flexible manufacturing systems on quality management practices 660:M 455
Service quality evaluation by service quality performance matrix 670:S 457
Job standardization and service quality: A closer look at the application of total quality management to the public sector 670:S 459
Improving customer service in the real estate industry: A property selection model using Taguchi loss functions 690:S 461
Measurement system analysis: The usual metrics can be noninformative 710:M 463
A simulation-based method for the process to allow continuous tracking of quality, cost and time 790:M 465
On exchangeable, causal and cascading failures 820:Y 467
How to estimate the parameters of a Weibull distribution 820:Y 469
The cost of errors in software development: Evidence from industry 850:Y 473