| Exploring mediating role of service quality in the association between sensory marketing and customer satisfaction |
350:S |
QCAS / 68 / 5-6 / 391 |
| Influence tactics, customer trust and buyer-supplier long-term relationships: Evidence from B2B companies in an emerging economy |
350:Y |
QCAS / 68 / 5-6 / 393 |
| The impact of supply chain quality integration on green supply chain management and environmental performance |
350:A |
QCAS / 66 / 5-6 / 387 |
| Customer and employee perceptual congruence in service
co-production |
350:Y |
QCAS / 66 / 3-4 / 211 |
| Supplier quality management: Investment, inspection and incentives |
350:Y |
QCAS / 65 / 1-2 / 51 |
| Managing customer life cycle through knowledge management capability: A contextual role of information technology |
350:Y |
QCAS / 64 / 5-6 / 433 |
| Patient satisfaction with healthcare services: A critical review |
350:B |
QCAS / 63 / 5-6 / 425 |
| How can social networking sites help build customer loyalty?
An empirical investigation |
350:Y |
QCAS / 62 / 5-6 / 473 |
| Consumer heterogeneity, product quality, and distribution channels |
350:Y |
QCAS / 59 / 4 / 333 |
| Front-line employee versus customer perceptions of quality attributes |
350:A |
QCAS / 59 / 3 / 217 |
| The role of national culture on relationships between customers’ perception of quality, values, satisfaction, and behavioral intentions |
350:A |
QCAS / 58 / 5-6 / 509 |
| One strike and you’re out: Qualitative insights into the formation of consumers’ ethical company or brand perceptions |
350:A |
QCAS / 57 / 4 / 337 |
| Identification of customer delight for quality attributes and its applications |
350:Y |
QCAS / 57 / 4 / 339 |
| Quality certification systems and their impact on employee satisfaction in services with high levels of customer contact |
350:Y |
QCAS / 57 / 4 / 341 |
| Prioritization of the determinants of customer satisfaction: A simultaneous equation approach in ordinal endogenous set-up |
350:Y |
QCAS / 57 / 3 / 223 |
| The impact of word-of-mouth communication on attribute evaluation |
350:Y |
QCAS / 57 / 3 / 225 |
| The effects of e-business on the performance of strategic alliances |
350:Y |
QCAS / 56 / 3 / 225 |
| Bulls eye |
350:Y |
QCAS / 55 / 5-6 / 481 |
| The TQM extension: Total customer relationship management |
350:A |
QCAS / 55 / 4 / 345 |
| Relative impacts from product quality, service quality and experience quality on customer perceived value and intention to shop for the coffee shop market |
350:A |
QCAS / 55 / 1-2 / 67 |
| Measuring CRM effectiveness: Construct development, validation and application of a process-oriented model |
350:A |
QCAS / 54 / 5-6 / 487 |
| An examination of ISO 9000:2000 and supply chain quality assurance |
350:Y |
QCAS / 54 / 5-6 / 489 |
| Building personalized relationships with customers via emails |
350:S |
QCAS / 54 / 4 / 329 |
| Out of sight…Out of mind: When outsourcing, make sure quality isn’t left behind |
350:A |
QCAS / 54 / 3 / 221 |
| Study on customer satisfaction of shopping center |
350:Y |
QCAS / 54 / 3 / 223 |
| Supplier’s involvement and success of radical new product development in new ventures |
350:Y |
QCAS / 53 / 6 / 579 |
| The metrics of relationships: Measuring satisfaction, loyalty and profitability of relational customers |
350:Y |
QCAS / 53 / 4-5 / 439 |
| Methodology for customer relationship management |
350:A |
QCAS / 52 / 1 / 69 |
| Organizational learning curves for customer dissatisfaction: Heterogeneity across airlines |
350:Z |
QCAS / 51 / 6 / 639 |
| Your customers are talking, but are you listening? |
350:Y |
QCAS / 51 / 5 / 533 |
| Manage complaints to enhance loyalty |
350:Y |
QCAS / 51 / 5 / 535 |
| Mystery shopping: A tool to develop insight into customer service provision |
350:Y |
QCAS / 51 / 2 / 199 |
| A proposed model of consumer loyalty in the retailing sector based on the Kuwaiti experience |
350:Y |
QCAS / 48 / 6 / 641 |
| Customer process approach to building loyalty |
350:Y |
QCAS / 48 / 5 / 523 |
| Customer relationship management: In B2C markets, often less is more |
350:Y |
QCAS / 48 / 4 / 397 |
| Proposing a compact instrument to measure supplier-customer relationships in the context of TQM activities |
350:Y |
QCAS / 48 / 4 / 399 |
| Using a customer-focused approach to improve quality across the value chain: The case of Siderar |
350:M |
QCAS / 48 / 3 / 283 |
| Customization as a business strategy: A barrier to customer integration in product development |
350:Y |
QCAS / 48 / 3 / 285 |
| Customer loyalty and supplier quality competition |
350:S |
QCAS / 48 / 2 / 159 |
| The relationship between management’s perception of total quality service and customer perceptions of service quality |
350:S |
QCAS / 48 / 2 / 163 |
| Testing the impact of integrating TQM and DFM on the ability of small to medium size firms to respond to their customer needs |
350:Y |
QCAS / 48 / 2 / 167 |
| The asymmetrical and nonlinear effects of store quality attributes on customer satisfaction |
350:Y |
QCAS / 48 / 2 / 169 |
| Customers: A love/hate relationship? |
350:Y |
QCAS / 48 / 1 / 69 |
| It might not be your product |
350:Y |
QCAS / 47 / 6 / 655 |
| Customer relationships with service personnel: Do we measure closeness, quality or strength? |
350:Y |
QCAS / 47 / 6 / 657 |
| Structural analysis and measurement of customer perceptions, assuming measurement and specification errors |
350:A |
QCAS / 47 / 5 / 519 |
| Customer satisfaction: Some results for European retailing |
350:A |
QCAS / 47 / 5 / 521 |
| Quality practices and customer/supplier management in Australian service organizations |
350:S |
QCAS / 47 / 3 / 299 |
| The impact of quality on store loyalty: A contingency approach |
350:Y |
QCAS / 47 / 2 / 157 |
| Satisfied customers: Profitable customer relationships: Pharmaceutical marketing: How pharmaceutical sales representatives can achieve economic success through relationship management with settled general practitioners – An empirical study |
350:B |
QCAS / 47 / 1 / 45 |
| Investigating the relationship between service providers’ personality and customers’ perceptions of service quality across gender |
350:S |
QCAS / 47 / 1 / 47 |
| Customer satisfaction measurement at Post Denmark: Results of application of the European Customer Satisfaction Index methodology |
350:Y |
QCAS / 47 / 1 / 51 |
| Theory, development and implementation of national customer satisfaction indices: The Swiss Index of Customer Satisfaction |
350:Y |
QCAS / 47 / 1 / 53 |
| Customer satisfaction in industrial markets: Dimensional and multiple role issues |
350:Y |
QCAS / 47 / 1 / 55 |
| Patient satisfaction and priority setting in ambulatory health care |
350:B |
QCAS / 46 / 6 / 635 |
| Foundations of the American Customer Satisfaction Index |
350:Y |
QCAS / 46 / 6 / 637 |
| Approaches of the Portuguese companies for relating customer satisfaction with business results |
350:Y |
QCAS / 46 / 6 / 641 |
| The effects of satisfaction and loyalty on profits and growth: Products versus services |
350:Y |
QCAS / 46 / 6 / 645 |
| Measuring customer satisfaction: Why, what and how |
350:Y |
QCAS / 46 / 5 / 525 |
| Effects of supplier reliability and benevolence in business marketing |
350:Y |
QCAS / 46 / 3 / 297 |
| Integrating supplier satisfaction with customer satisfaction |
350:Y |
QCAS / 46 / 3 / 301 |
| To serve or create? Strategic orientations toward customers and innovation |
350:Y |
QCAS / 45 / 4 / 411 |
| Measuring the impact of buying behavior on customer satisfaction |
350:Y |
QCAS / 45 / 4 / 415 |
| Customer value-driven strategies |
350:A |
QCAS / 45 / 3 / 285 |
| Preparation for college: A customer-supplier framework |
350:T |
QCAS / 45 / 3 / 289 |
| Customer complaints handling system: Key issues and concerns |
350:A |
QCAS / 45 / 1 / 57 |
| On measuring interactions between customer satisfaction and financial results |
350:Y |
QCAS / 45 / 1 / 59 |
| Achieving customer loyalty in an educational marketplace |
350:Z |
QCAS / 45 / 1 / 61 |
