Category: 350 (Customer/vendor relations)

Title Cat:App Page
Supplier quality management: Investment, inspection and incentives 350:Y QCAS / 65 / 1-2 / 51
Managing customer life cycle through knowledge management capability: A contextual role of information technology 350:Y QCAS / 64 / 5-6 / 433
Patient satisfaction with healthcare services: A critical review 350:B QCAS / 63 / 5-6 / 425
How can social networking sites help build customer loyalty? An empirical investigation 350:Y QCAS / 62 / 5-6 / 473
Consumer heterogeneity, product quality, and distribution channels 350:Y QCAS / 59 / 4 / 333
Front-line employee versus customer perceptions of quality attributes 350:A QCAS / 59 / 3 / 217
The role of national culture on relationships between customers’ perception of quality, values, satisfaction, and behavioral intentions 350:A QCAS / 58 / 5-6 / 509
One strike and you’re out: Qualitative insights into the formation of consumers’ ethical company or brand perceptions 350:A QCAS / 57 / 4 / 337
Identification of customer delight for quality attributes and its applications 350:Y QCAS / 57 / 4 / 339
Quality certification systems and their impact on employee satisfaction in services with high levels of customer contact 350:Y QCAS / 57 / 4 / 341
Prioritization of the determinants of customer satisfaction: A simultaneous equation approach in ordinal endogenous set-up 350:Y QCAS / 57 / 3 / 223
The impact of word-of-mouth communication on attribute evaluation 350:Y QCAS / 57 / 3 / 225
The effects of e-business on the performance of strategic alliances 350:Y QCAS / 56 / 3 / 225
Bulls eye 350:Y QCAS / 55 / 5-6 / 481
The TQM extension: Total customer relationship management 350:A QCAS / 55 / 4 / 345
Relative impacts from product quality, service quality and experience quality on customer perceived value and intention to shop for the coffee shop market 350:A QCAS / 55 / 1-2 / 67
Measuring CRM effectiveness: Construct development, validation and application of a process-oriented model 350:A QCAS / 54 / 5-6 / 487
An examination of ISO 9000:2000 and supply chain quality assurance 350:Y QCAS / 54 / 5-6 / 489
Building personalized relationships with customers via emails 350:S QCAS / 54 / 4 / 329
Out of sight…Out of mind: When outsourcing, make sure quality isn’t left behind 350:A QCAS / 54 / 3 / 221
Study on customer satisfaction of shopping center 350:Y QCAS / 54 / 3 / 223
Supplier’s involvement and success of radical new product development in new ventures 350:Y QCAS / 53 / 6 / 579
The metrics of relationships: Measuring satisfaction, loyalty and profitability of relational customers 350:Y QCAS / 53 / 4-5 / 439
Methodology for customer relationship management 350:A QCAS / 52 / 1 / 69
Organizational learning curves for customer dissatisfaction: Heterogeneity across airlines 350:Z QCAS / 51 / 6 / 639
Your customers are talking, but are you listening? 350:Y QCAS / 51 / 5 / 533
Manage complaints to enhance loyalty 350:Y QCAS / 51 / 5 / 535
Mystery shopping: A tool to develop insight into customer service provision 350:Y QCAS / 51 / 2 / 199
A proposed model of consumer loyalty in the retailing sector based on the Kuwaiti experience 350:Y QCAS / 48 / 6 / 641
Customer process approach to building loyalty 350:Y QCAS / 48 / 5 / 523
Customer relationship management: In B2C markets, often less is more 350:Y QCAS / 48 / 4 / 397
Proposing a compact instrument to measure supplier-customer relationships in the context of TQM activities 350:Y QCAS / 48 / 4 / 399
Using a customer-focused approach to improve quality across the value chain: The case of Siderar 350:M QCAS / 48 / 3 / 283
Customization as a business strategy: A barrier to customer integration in product development 350:Y QCAS / 48 / 3 / 285
Customer loyalty and supplier quality competition 350:S QCAS / 48 / 2 / 159
The relationship between management’s perception of total quality service and customer perceptions of service quality 350:S QCAS / 48 / 2 / 163
Testing the impact of integrating TQM and DFM on the ability of small to medium size firms to respond to their customer needs 350:Y QCAS / 48 / 2 / 167
The asymmetrical and nonlinear effects of store quality attributes on customer satisfaction 350:Y QCAS / 48 / 2 / 169
Customers: A love/hate relationship? 350:Y QCAS / 48 / 1 / 69
It might not be your product 350:Y QCAS / 47 / 6 / 655
Customer relationships with service personnel: Do we measure closeness, quality or strength? 350:Y QCAS / 47 / 6 / 657
Structural analysis and measurement of customer perceptions, assuming measurement and specification errors 350:A QCAS / 47 / 5 / 519
Customer satisfaction: Some results for European retailing 350:A QCAS / 47 / 5 / 521
Quality practices and customer/supplier management in Australian service organizations 350:S QCAS / 47 / 3 / 299
The impact of quality on store loyalty: A contingency approach 350:Y QCAS / 47 / 2 / 157
Satisfied customers: Profitable customer relationships: Pharmaceutical marketing: How pharmaceutical sales representatives can achieve economic success through relationship management with settled general practitioners – An empirical study 350:B QCAS / 47 / 1 / 45
Investigating the relationship between service providers’ personality and customers’ perceptions of service quality across gender 350:S QCAS / 47 / 1 / 47
Customer satisfaction measurement at Post Denmark: Results of application of the European Customer Satisfaction Index methodology 350:Y QCAS / 47 / 1 / 51
Theory, development and implementation of national customer satisfaction indices: The Swiss Index of Customer Satisfaction 350:Y QCAS / 47 / 1 / 53
Customer satisfaction in industrial markets: Dimensional and multiple role issues 350:Y QCAS / 47 / 1 / 55
Patient satisfaction and priority setting in ambulatory health care 350:B QCAS / 46 / 6 / 635
Foundations of the American Customer Satisfaction Index 350:Y QCAS / 46 / 6 / 637
Approaches of the Portuguese companies for relating customer satisfaction with business results 350:Y QCAS / 46 / 6 / 641
The effects of satisfaction and loyalty on profits and growth: Products versus services 350:Y QCAS / 46 / 6 / 645
Measuring customer satisfaction: Why, what and how 350:Y QCAS / 46 / 5 / 525
Effects of supplier reliability and benevolence in business marketing 350:Y QCAS / 46 / 3 / 297
Integrating supplier satisfaction with customer satisfaction 350:Y QCAS / 46 / 3 / 301
To serve or create? Strategic orientations toward customers and innovation 350:Y QCAS / 45 / 4 / 411
Measuring the impact of buying behavior on customer satisfaction 350:Y QCAS / 45 / 4 / 415
Customer value-driven strategies 350:A QCAS / 45 / 3 / 285
Preparation for college: A customer-supplier framework 350:T QCAS / 45 / 3 / 289
Customer complaints handling system: Key issues and concerns 350:A QCAS / 45 / 1 / 57
On measuring interactions between customer satisfaction and financial results 350:Y QCAS / 45 / 1 / 59
Achieving customer loyalty in an educational marketplace 350:Z QCAS / 45 / 1 / 61