| Control charts based on the number of consecutive conforming items between two successive nonconforming items for the near zero-nonconformity processes |
110:Y |
241 |
| New robust statistical process control chart for location |
110:Y |
247 |
| Normality test by Shewhart control chart |
110:Y |
251 |
| Composite capability index for multiple product characteristics |
120:Y |
253 |
| Process capability sensitivity analysis |
120:Y |
255 |
| An approach to controlling process variability for short production runs |
130:Y |
259 |
| New quality for the 21st century |
311:Y |
261 |
| A synthesis of quality function deployment and robust design and its application in the medical device industry |
323:B |
263 |
| Linking customer satisfaction to product design: A key to success for Volvo |
323:M |
265 |
| Teamwork in manufacturing: The case of the automotive industry |
332:M |
267 |
| Learning, teamwork and appropriability: Managing technological change in the Department of Social Security |
332:S |
271 |
| QS – 9000 customer satisfaction monitoring isn’t working. A better way requires more substantial measures, increased contact |
342:Y |
273 |
| Is ISO 9001: 2000 the beginning of the end? A critical look at the proposed ISO 9001 revision |
342:Y |
277 |
| Baldrige Award winners beat the S&P 500 |
343:Y |
281 |
| Customer value-driven strategies |
350:A |
285 |
| Preparation for college: A customer-supplier framework |
350:T |
289 |
| Variation and concepts of quality in student learning |
390:A |
291 |
| An information systems design framework for facilitating TQM implementation |
410:A |
295 |
| A methodology of enhancing profitability through the utilization of experimental design: A catering business case study |
410:S |
299 |
| Customer satisfaction at the Sheffield World Congress, 1998 |
410:S |
301 |
| Total quality management and higher education: The employer’s perspective |
410:T |
303 |
| Leadership strategies for gaining business excellence through total quality management: A Finnish case study |
410:Y |
305 |
| Business excellence through quality: Indian experience |
410:Y |
307 |
| Distribution of quality costs: Evidence from an aeronautical firm |
440:Y |
309 |
| The use of quality costing to trigger process improvement in an automotive company |
440:Y |
311 |
| Quality management applied to higher education |
490:T |
315 |
| Effective data collection |
510:Y |
317 |
| On the accuracy of statistical procedures in Microsoft Excel 97 |
510:Y |
319 |
| Optimization problems and methods in quality control and improvement |
519:Y |
323 |
| Critical values of the Lenth method for unreplicated factorial designs |
520:M |
325 |
| The analysis of designed experiments with nonnormal responses |
520:Y |
327 |
| Markov Poisson regression models for discrete time series. Part 1: Methodology |
544:Y |
331 |
| Impact of participative service relationships on quality, satisfaction and retention: An exploratory study |
670:S |
335 |
| Quality in use: Meeting user needs for quality |
730:Y |
339 |
| Competitive analysis of manufacturing plants: An application to the US processed food industry |
790:M |
343 |
| On the edge: Heeding the warnings of unusual events |
790:Y |
347 |
| Estimation of system reliability in stress-strength models for distributions useful in life testing |
820:Y |
349 |
