QCAS / Volume 62 / Issue 5-6

Title Cat:App Page
Perfect sampling for nonhomogeneous Markov chains and hidden Markov models 210:Y 429
Using ranked set sampling with cluster randomized designs for improved inference on treatment effects 220:Y 431
Sample size and power of survival trials in group sequential design with delayed treatment effect 240:Y 433
Dense graph limits under respondent-driven sampling 290:Y 435
The screening and ranking algorithm for change-points detection in multiple samples 290:Y 437
RAPTT: An exact two-sample test in high dimensions using random projections 290:Y 441
Parsimonious and efficient likelihood composition by Gibbs sampling 290:Y 445
Global corporation rollout of ruggedized handheld devices: A Lean Six Sigma case study 314:Y 447
Quality management in heavy duty manufacturing industry: TQM vs. Six Sigma 314:Y 449
Implementation of continuous improvement based on Lean Six Sigma in small- and medium-sized enterprises 314:Y 451
Lean Six Sigma and innovation: An exploratory study among UK organisations 314:Y 453
A paired-test method to verify service speed improvement in the Six Sigma approach: A restaurant’s case study 314:Y 455
Creating ambidexterity through quality management 319:Y 457
Testing the dimensionality of the quality management construct 319:Y 459
Modern analytics and the future of quality and performance excellence 319:Y 461
Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies 323:Y 463
A performance measurement framework for service-oriented marketing 334:Y 465
Valuation of the option of abandoning ISO 9001 certification: An empirical study in Spain 342:Y 469
Applying the Malcolm Baldrige National Quality Award criteria: An approach to strengthen organizational memory and process innovation 343:Y 471
How can social networking sites help build customer loyalty? An empirical investigation 350:Y 473
Bypassing the dinosaurs? How middle managers become the missing link in lean implementation 410:Y 477
Key success factors for quality management implementation: Evidence from the public sector 410:Y 479
Motivations for implementing TQM through the EFQM model in Spain: An empirical investigation 410:Y 481
TQM in public administration organizations: An application of data envelopment analysis in the police service 490:Z 483
A simple two-sample Bayesian t-test for hypothesis testing 511:Y 485
Data-driven confidence interval estimation incorporating prior information with an adjustment for skewed data 511:Y 487
A meta-analysis of missing data and non-compliance data in clinical endpoint bioequivalence studies 513:Y 489
Generalizing quantile regression for counting process with applications to recurrent events 529:Y 493
Bayesian nonparametric longitudinal data analysis 551:Y 495
The role of perceived quality risk in pricing remanufactured products 640:A 497
How to implement and apply robust design: Insights from industrial practice 660:M 501
SEM of service quality to predict overall patient satisfaction in medical clinics: A case study 670:S 503
Guiding the guides: Developing indicators of tour guides’ service quality 670:Y 507
Key performance indicators measurement in service business: A fuzzy VIKOR approach 670:Y 509
Quality assurance and its impact from higher education institutions’ perspectives: Methodological approaches, experiences and expectations 680:T 511
Guiding and modeling quality improvement in higher education institutions 680:T 515
Practice what you preach: Quality of education in education on quality 680:T 519
Exploring drivers of student satisfaction and dissatisfaction: An assessment of impact-asymmetry and impact-range 680:T 523
Assimilation or contrast? Status inequality, judgment of product quality and product choices in markets 690:Y 527
A conceptual framework for the implementation of quality management systems 690:Y 531
Do integrated products and services increase customer satisfaction? The case of the mobile industry in Korea 690:Y 535
Estimation of DPMO and EGPMO for higher-the-better and lower-the-better quality characteristics for quality evaluation 710:Y 539
Framework for the generic process of diagnosis in quality problem solving 740:Y 541
Quality excellence in complex supply networks: EFQM excellence model reconsidered 790:Y 545
The latent state hazard model, with application to wind turbine reliability 820:Y 549
Standardization of quality and reliability tests in the auto-parts industry: A structured approach concerning thermal systems 830:M 551
A semiparametric software reliability model for analysis of a bug-database with multiple defect types 850:Y 553
Modularity’s impact on the quality and productivity of embedded software development: A case study in a Hong Kong company 850:Y 555
Journal Contents 559
Subject Index 603
Author Index 607