QCAS / Volume 66 / Issue 3-4

Title Cat:App Page
Yield-based process capability indices for non-normal continuous data 120:Y 171
Making sense of quality philosophies 310:Y 175
How does Six Sigma influence creativity and corporate performance through exploration and exploitation? 314:Y 177
A review of Six Sigma belt system for manufacturing small and medium-sized enterprises 314:Y 181
The ascent of quality 4.0: How the new age of quality came to be and what it might look like in 20 years 319:Y 185
An empirical study on decision making for quality requirements 320:Y 187
A new proposal to improve the customer competitive benchmarking in QFD 323:Y 191
A fuzzy QFD approach using SERVQUAL and Kano models under budget constraint for hotel services 323:Y 193
Exploring the impact of higher management’s leadership styles on Lean management 333:A 197
Achieving business excellence through self-assessment for personal and professional excellence 339:Y 199
What auditors think about audit quality – A new perspective on an old issue 341:Y 201
Linking ISO 9000 (QMS), ISO 26000 (CSR) with accreditation requirements for quality indicators in higher education 342:T 205
ISO 14001 standard: Literature review and theory-based research agenda 342:Y 207
Customer and employee perceptual congruence in service co-production 350:Y 211
Analytical modeling of supply chain quality management coordination and integration: A literature review 351:Y 215
Development of a quantification model for the cost of loss of image with customer complaints 359:A 219
The moderating effect of competitive status on the relationship between customer satisfaction and retention 390:Y 221
Design and analysis of confirmation experiments 520:Y 225
Construction of optimal run order in design of experiments 521:Y 227
Response surface optimization in the presence of internal noise with application to optimal alignment of carbon nanotubes 525:Y 229
Implementing error rate checks to improve the data quality in the Victorian Audit of Surgical Mortality 670:B 233
Do electronic health records affect quality of care? Evidence from the HITECH Act 670:B 235
The impact of internal service quality on preventable adverse events in hospitals 670:B 239
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare 670:B 243
Quo vadis, (e-)service quality? Towards a sustainability paradigm 670:S 247
A model for evaluation of customer satisfaction with banking service quality in an uncertain environment 670:Y 249
Challenges of implementing quality in European higher education: An expert perspective 680:T 251
Implementation of quality assurance standards in European higher education: Does context matter? 680:T 255
‘Skipping the quality abracadabra’: Academic resistance to quality management in Finnish higher education institutions and quality managers’ strategies to handle it 680:T 259
Does teacher training actually work? Evidence from a large-scale randomized evaluation of a national teacher training program 680:T 261
In search of quality: Measuring higher education service quality (HiEduQual) 680:T 263
Benefit-risk assessment for binary diagnostic tests 690:B 267
Quality overprovision in cable television markets 690:Y 271
A spatial modeling approach for linguistic object data: Analyzing dialect sound variations across Great Britain 690:Z 273
Improving risk assessment for customer-oriented FMEA 740:Y 277
A two-stage online monitoring procedure for high-dimensional data streams 790:Y 281
An adaptive two-stage Bayesian model averaging approach to planning and analyzing accelerated life tests under model uncertainty 820:Y 285
The impact of a network split on cascading failure processes 820:Y 287
End of performance prediction of lithium-ion batteries 830:Y 291
Group maintenance: A restless bandits approach 830:Y 295
Failure mode and effect analysis with extended grey relational analysis method in cloud setting 830:Y 299
Journal Contents 303