Monitoring process mean level using auxiliary information 
110:Y 
307 
Economic design of adaptive Xbar control charts for skewed data 
111:Y 
309 
A sensitivity study on the bootstrap confidence interval of the capability index Cpm 
120:Y 
311 
Quantile estimation with adaptive importance sampling 
210:Y 
313 
Systematic sampling with errors in sample locations 
210:Y 
315 
How reliable are income data collected with a single question? 
230:Y 
319 
The quality volution 
311:Y 
321 
What I talk about when I talk about quality 
311:Y 
323 
A framework for effective Six Sigma implementation 
314:Y 
325 
Window of opportunity 
314:Y 
329 
Recent trends in quality assurance 
319:Y 
331 
Quality management and cooperative values: Investigation of multilevel influence on workgroup performance 
332:A 
333 
Knowledge as a facilitator for enhancing innovation performance through total quality management 
334:Y 
337 
Corporate social responsibility in a global economy 
339:Y 
339 
An integrated approach for customer satisfaction: Combining ISO 9000, QMS and PZB gap model 
342:A 
343 
The TQM extension: Total customer relationship management 
350:A 
345 
A study of supplier selection factors for hightech industries in the supply chain 
351:Y 
347 
Comparative study of TQM practices between Japanese and nonJapanese electrical and electronics companies in Malaysia: Survey results 
410:Y 
351 
The power of TQM: Analysis of its effects on profitability, productivity and customer satisfaction 
440:A 
353 
Measuring the return of quality investments 
440:Y 
355 
Brewed awakening 
490:Z 
359 
A new goodness of fit for the logistic distribution 
511:Y 
361 
Using Bayesian networks to create synthetic data 
513:A 
363 
Mixing fuzzy Sammon mapping and GK cluster to perform clustering 
519:Y 
367 
Using DEA’s multichoice method to reach multiresponse optimization in Taguchi’s Problem 
520:Y 
369 
Proposed tests for the nondecreasing alternative in a mixed design 
520:Y 
371 
A cluster analysis selection strategy for supersaturated designs 
529:Y 
373 
Robust nonparametric estimation for spatial regression 
551:Y 
375 
Nonparametric Bayesian multiple testing for longitudinal performance stratification 
551:Y 
377 
The empirical relationship between quality management and the speed of new product development 
640:Y 
379 
Customer focus sparks 
660:M 
381 
Examining the relationships between internal service quality and its dimensions, and internal customer satisfaction 
670:S 
383 
Quality management in higher education: Towards a better understanding of an emerging field 
680:T 
387 
Does the Emperor have the right (or any) clothes? The public regulation of higher education qualities over the last two decades 
680:T 
391 
Quality meets structure: Generalized reciprocity and firmlevel advantage in strategic networks 
690:A 
393 
Managing design quality and conformance quality: Models and insights 
690:Y 
397 
An assessment of the quality of a tourist destination: The case of Nerja, Spain 
690:Y 
401 
Under scrutiny 
740:Y 
403 
Score card for improvement 
740:Y 
405 
Bayesian inference and prediction of the inverse Weibull distribution for typeII censored data 
820:Y 
407 
Journal Contents 

409 
Book Contents 

427 