| Reduction of control-chart signal variability for high-quality processes |
110:Y |
303 |
| An empirical assessment of the EFQM excellence model: Evaluation as a TQM framework relative to the MBNQA Model |
310:Y |
307 |
| TQM’s contribution to marketing implementation and firm’s competitiveness |
319:Y |
309 |
| Psychosocial system for work well-being: On measuring work stress by casual pathway |
333:A |
311 |
| The effects of transformational and transactional leadership on quality improvement |
333:Y |
313 |
| Alternative arguments and directions for studying performance measurement |
334:A |
315 |
| Psychological work conditions and work stress in an innovating addiction treatment centre: Consequences for the EFQM excellence model |
339:B |
317 |
| Human touch: Making the human element a necessary part of the critical to quality tree |
339:Y |
319 |
| Are companies that implement TQM better learning organizations? An empirical study |
339:Y |
321 |
| Business ethics in tourism – As a dimension of TQM |
339:Y |
323 |
| A statistical analysis of ISO 9000-related data for European Union ultra-peripheral and Portuguese regions |
342:Y |
325 |
| Empirical investigation of ISO 9001 quality management systems’ impact organizational learning and process performances |
342:Y |
327 |
| Building personalized relationships with customers via emails |
350:S |
329 |
| Implementing supply chain quality management |
351:A |
331 |
| The perceived impact of quality assurance systems on tomato supply chain performance |
351:Y |
333 |
| Back in circulation: Free up assets and reinvest them in the community to achieve true SR |
390:Y |
337 |
| Excellence profiles in Spanish firms with quality management systems |
410:Y |
339 |
| Continuous improvement of performance measurement by TQM adopters |
410:Y |
343 |
| A research on the measurement of quality costs in the Turkish food manufacturing industry |
440:Y |
345 |
| Comparative analysis of quality costs and organization sizes in the manufacturing environment |
440:Y |
347 |
| The direct and indirect impact of product quality on financial performance: A causal model |
440:Y |
349 |
| A dynamic model of brand choice when price and advertising signal product quality |
490:Y |
351 |
| Modeling of Taguchi’s signal-to-noise ratios for healthcare |
520:B |
353 |
| Capabilities unveiled: The role of ordinary activities in the evolution of product development processes |
640:Y |
355 |
| Does labour quality matter on productivity growth? The case of the Taiwanese manufacturing industry |
660:A |
357 |
| Examining the development, delivery and measurement of service quality in the fitness industry: A case study |
670:S |
359 |
| How to improve service quality: Internal marketing as a determining factor |
670:S |
361 |
| Conceptualizing the perceived service quality of public utility services: A multi-level, multi-dimensional model |
670:S |
363 |
| The service-profit chain: A review and extension |
670:S |
365 |
| Can’t fix service quality? Read this |
670:S |
367 |
| Students’ perceptions of service quality in higher education |
680:S |
369 |
| Quality assurance strategies of higher education in Iraq and Kurdistan: A case study |
680:T |
371 |
| The ranking of higher education institutions: A deduction or delusion? |
680:T |
373 |
| Management and academic freedom in higher educational institutions: Implications for quality education in Uganda |
680:T |
375 |
| An exploratory use of the stakeholder approach to defining and measuring quality: The case of a Cypriot higher education institution |
680:T |
377 |
| Practice what you teach: College promotes, executes sustainable approach to education |
690:Y |
379 |
| Predictability of impending online auction business failure: A p-chart analysis |
690:Y |
381 |
| A framework for building quality into construction projects – Part I |
690:Y |
383 |
| A review of statistical methods for quality improvement and control in nanotechnology |
720:Y |
385 |
| FMEA minus the pain: Splitting the assessment into two phases eliminates some challenges |
830:Y |
387 |
| Costs of quality and maintenance: Improvement approaches |
840:Y |
389 |
| A framework to support the evaluation, adoption and improvement of agile methods in practice |
850:Y |
391 |
| Understanding the effectiveness of capability maturity model integration by examining the knowledge management of software development processes |
850:Y |
393 |
| Journal Contents |
|
395 |
| Book Contents |
|
419 |
