Application: A (Administration/Management)

Title Cat:App Page
Root cause analysis: A framework for tool selection 430:A QCAS / 51 / 3 / 279
Integration of work measurement and total quality management 630:A QCAS / 51 / 3 / 329
6 ways to benefit from customer complaints 690:A QCAS / 51 / 3 / 337
Top management: A threat or an opportunity to TQM? 313:A QCAS / 51 / 2 / 177
Ten “commandments” for facility Six Sigma projects 314:A QCAS / 51 / 2 / 179
A quality control chart for work performance appraisal 110:A QCAS / 51 / 1 / 13
TQM across multiple countries: Convergence hypothesis versus national specificity arguments 410:A QCAS / 51 / 1 / 51
A structural analysis of the impact of quality management practices in purchasing on purchasing and business performance 610:A QCAS / 51 / 1 / 87
Measuring users’ perceived portal service quality: An empirical study 670:A QCAS / 51 / 1 / 97
A foundation of trust 312:A QCAS / 50 / 6 / 647
Assessing the relative efficiency of credit union branches using data envelopment analysis 610:A QCAS / 50 / 6 / 697
Employee satisfaction: Does Kano’s model apply? 334:A QCAS / 50 / 3 / 285
Employee empowerment: Conceptualization, aims and outcomes 334:A QCAS / 50 / 2 / 157
TQM and ISO 9000 effects on knowledge transferability and knowledge transfers 342:A QCAS / 50 / 2 / 159
Accountable business performance measurement for sustainable business excellence 610:A QCAS / 50 / 2 / 221
Leadership for improvements in Swedish health care 312:A QCAS / 50 / 1 / 37
Performance measurement and business results 330:A QCAS / 50 / 1 / 41
The effect of verbalized emotions on loyalty in written complaints 330:A QCAS / 50 / 1 / 43
Perceptual measures of performance: Fact or fiction? 334:A QCAS / 50 / 1 / 47
The quality and ethics connection: Toward virtuous organizations 339:A QCAS / 50 / 1 / 49
Beyond quality: The information integrity imperative 650:A QCAS / 50 / 1 / 81
Six Sigma availability management of information technology in the office of the chief technology officer of Washington, DC 650:A QCAS / 50 / 1 / 85
Quality in the new age and the body of knowledge for quality engineers 313:A QCAS / 49 / 6 / 635
Reviewing the reviewers 334:A QCAS / 49 / 6 / 645
Causation or covariation: An empirical re-examination of the link between TQM and financial performance 610:A QCAS / 49 / 6 / 681
Minimum average total inspection of variable lot-size sampling plan for continuous production 110:A QCAS / 49 / 5 / 481
A performance analysis of Hotelling’s X2 control chart with supplementary runs rules 110:A QCAS / 49 / 5 / 485
Significance of quality certification: The case of the software industry in India 342:A QCAS / 49 / 5 / 533
Product warranty logistics: Issues and challenges 860:A QCAS / 49 / 5 / 595
The influence of total quality service age on quality and operational performance 410:A QCAS / 49 / 4 / 417
Vicarious learning, undersampling of failure, and the myths of management 490:A QCAS / 49 / 4 / 433
Comparative study of Western and Japanese improvement systems 410:A QCAS / 49 / 3 / 301
The failure of the Sport7 TV-channel: Controversies in a business network 490:A QCAS / 49 / 3 / 307
Self-assessment application and learning in organizations: A special reference in the ontological dimension 324:A QCAS / 49 / 1 / 57
Using the six-sigma metric to measure and improve the performance of a supply chain 620:A QCAS / 49 / 1 / 99
Critical success factors of quality managers: A measurement instrument 334:A QCAS / 48 / 6 / 635
Evaluating defect estimation models with major defects 730:A QCAS / 48 / 6 / 699
Running like a bottled tornado 334:A QCAS / 48 / 5 / 513
A cross-cultural comparison of top management personality for TQM implementation 410:A QCAS / 48 / 5 / 525
TQM readiness level perceived by the administrators working for the central organization of the Ministry of National Education in Turkey 410:A QCAS / 48 / 5 / 527
The role of quality tools in improving satisfaction with government 430:A QCAS / 48 / 5 / 533
Toe the line: No more WorldComs 610:A QCAS / 48 / 5 / 559
The importance of reliability and customization from goods to services 810:A QCAS / 48 / 5 / 591
Simple quality for smaller organizations 313:A QCAS / 48 / 4 / 379
Development of an integrated total quality management and performance measurement system for self-assessment: A method 334:A QCAS / 48 / 4 / 389
Quality and economics: Five key issues 440:A QCAS / 48 / 4 / 417
Quality criteria for qualitative inquiries in logistics 620:A QCAS / 48 / 4 / 439
Product balancing under conditions of quality inflation, cost pressures and growth strategies 640:A QCAS / 48 / 4 / 447
Quality assessment and the tension between teaching and research 331:A QCAS / 48 / 1 / 59
Measuring the dimensions of quality in higher education 331:A QCAS / 48 / 1 / 61
A quality career center 334:A QCAS / 48 / 1 / 65
The quality implications of increasing the number of suppliers 351:A QCAS / 48 / 1 / 71
Connecting the planners and doers 690:A QCAS / 48 / 1 / 93
Quality improvement teams that stall due to poor project selection: An exploration of contributing factors 332:A QCAS / 47 / 6 / 649
Al Gore’s initiative of reinventing the government: The real story of total quality management in the federal government 410:A QCAS / 47 / 6 / 659
Sustainability: Enlarging quality’s mission 319:A QCAS / 47 / 5 / 507
Employee selection in a total quality management context: Taking a hard look at a soft issue 334:A QCAS / 47 / 5 / 511
Economic impacts of quality awards: Does offering an award bring returns to the state? 343:A QCAS / 47 / 5 / 517
Structural analysis and measurement of customer perceptions, assuming measurement and specification errors 350:A QCAS / 47 / 5 / 519
Customer satisfaction: Some results for European retailing 350:A QCAS / 47 / 5 / 521
Quality management practices and their relationship to buyer’s supplier ratings: A study in the Korean automotive industry 351:A QCAS / 47 / 5 / 523
Customer satisfaction: How can I measure it? 710:A QCAS / 47 / 5 / 571
Assessing customer satisfaction with local authority services using SERVQUAL 710:A QCAS / 47 / 5 / 573
Beyond improved quality: The motivational effects of statistical process control 190:A QCAS / 47 / 4 / 379
Emerging elements of a world view for sustainable quality 319:A QCAS / 47 / 4 / 397
Using employee satisfaction measurement to improve people management: An adaptation of Kano’s quality types 330:A QCAS / 47 / 4 / 401
Nobody ever gets credit for fixing problems that never happened: Creating and sustaining process improvement 334:A QCAS / 47 / 4 / 409
Drive out fear (unless you can drive it in): The role of agency and job security in process improvement 311:A QCAS / 46 / 5 / 511
An instrument for measuring quality practices in education 321:A QCAS / 46 / 4 / 407
Scenario planning: A continuous improvement approach to strategy 321:A QCAS / 46 / 4 / 409
Designing academic audit: Lessons learned in Europe and Asia 341:A QCAS / 46 / 4 / 415
Six Sigma beyond manufacturing: A concept for robust management 430:A QCAS / 46 / 4 / 431
An empirical investigation of the Malcolm Baldrige National Quality Award causal model 343:A QCAS / 46 / 3 / 293
Revising quality awareness through internal marketing: An exploratory study among French and English medium-sized enterprises 640:A QCAS / 46 / 3 / 327
Changing management styles put their mark on industry 312:A QCAS / 46 / 1 / 45
Developing a model of quality management methods and evaluating their effects on business performance 321:A QCAS / 46 / 1 / 49
TEAMusic: A new exercise for demonstrating teamwork principles 332:A QCAS / 46 / 1 / 57
Institutional response to the Swedish model of quality assurance 410:A QCAS / 46 / 1 / 65
Institutional response to the Swedish model of quality assurance 410:A QCAS / 46 / 1 / 67
Total quality management: Is it a fad, fashion or fit? 410:A QCAS / 46 / 1 / 69