QCAS / Volume 49 / Issue 4

Title Cat:App Page
Performance evaluation of dynamic monitoring systems: The waterfall chart 110:Y 361
The reverse moving average control chart for monitoring autocorrelated processes 110:Y 365
The generally weighted moving average control chart for detecting small shifts in the process mean 110:Y 369
A control chart method for ordinal data 111:Y 375
Optimum mean location in a poor-capability process 120:Y 377
Process capability analysis of a product family of larger-the-better 120:Y 379
An empirical indicator of product appearance for process control 190:Y 381
Context-based statistical process control: A monitoring procedure for state-dependent processes 190:Y 383
Finding optimal estimators in survey sampling using unbiased estimators of zero 210:Y 387
Optimal sampling design under a spatial correlation model 210:Y 391
Two-phase list-assisted RDD sampling 210:Y 395
A new business excellence model from an old Indian philosophy 310:Y 401
The primary drivers for continuous improvement: The reduction of the triad of waste 310:Y 403
A process for the deployment of corporate quality objectives 321:Y 407
Assessing workforce perception of total quality-based performance measurement: A case study of a customer equipment servicing organization 334:Y 409
ISO 9000: Some statistical results for a worldwide phenomenon 342:Y 411
Effects of ISO 9000 certification on firms’ performance: A vision from the market 342:Y 413
Levels of quality management in certified firms 342:Y 415
The influence of total quality service age on quality and operational performance 410:A 417
Can TQM lift a sinking ship? A case study 410:Y 421
The sustainability and evolution of quality improvement programs – an Australian case study 410:B 423
Reengineering of the laundry service at a university campus: A continuous-improvement quality-management methodology 420:Y 427
Quality improvement by reducing variation: A case study 430:Y 429
Management tools for SMEs 430:Y 431
Vicarious learning, undersampling of failure, and the myths of management 490:A 433
A low performance-low quality trip in the non-profit healthcare sector in Turkey and a solution 490:B 437
Running up the down escalator: Stressors and strains in UK academics 490:T 439
Testing for outliers from a mixture distribution when some data are missing 514:Y 443
Selecting 2m-p designs using a minimum aberration criterion when some two-factor interations are important m-p is superscript 520:Y 447
Recognition and importance of restrictions on randomization in industrial experimentation 520:Y 451
Non-parametric estimation of distance between groups 551:Y 453
Managing homo sapiens 630:Y 457
A student-centered conceptual model of service quality in higher education 670:Y 459
Environmental uncertainty, strategic orientation and quality management: A contingency model 690:Y 461
Product robust design and process robust design: Are they the same? (No.) 690:Y 463
A conceptual framework for total quality management in software organizations 690:Y 465
An object-oriented approach to risk and reliability analysis: Methodology and aviation safety applications 820:Z 467
Determinants of software quality: Customer’s perspective 850:Y 469