| Development of a performance measurement framework for SMEs |
710:A |
QCAS / 55 / 5-6 / 551 |
| Making the connection: A new way to look at the interplay of quality tools |
740:A |
QCAS / 55 / 5-6 / 555 |
| Discussion warranted: How a company manages its product warranties can affect the bottom line |
860:A |
QCAS / 55 / 5-6 / 577 |
| Quality management and cooperative values: Investigation of multilevel influence on workgroup performance |
332:A |
QCAS / 55 / 4 / 333 |
| An integrated approach for customer satisfaction: Combining ISO 9000, QMS and PZB gap model |
342:A |
QCAS / 55 / 4 / 343 |
| The TQM extension: Total customer relationship management |
350:A |
QCAS / 55 / 4 / 345 |
| The power of TQM: Analysis of its effects on profitability, productivity and customer satisfaction |
440:A |
QCAS / 55 / 4 / 353 |
| Using Bayesian networks to create synthetic data |
513:A |
QCAS / 55 / 4 / 363 |
| Quality meets structure: Generalized reciprocity and firm-level advantage in strategic networks |
690:A |
QCAS / 55 / 4 / 393 |
| Applying Lean Six Sigma and TRIZ methodology in banking services |
314:A |
QCAS / 55 / 3 / 209 |
| Middle manager leadership and frontline employee performance: Bypass, cascading, and moderating effects |
334:A |
QCAS / 55 / 3 / 219 |
| A novel hybrid model based on DEMATEL and ANP for selecting cost of quality model development |
440:A |
QCAS / 55 / 3 / 231 |
| Where to start |
440:A |
QCAS / 55 / 3 / 233 |
| Global customer management programs: How to make them really work |
690:A |
QCAS / 55 / 3 / 273 |
| Textile industry indicators for management |
710:A |
QCAS / 55 / 3 / 281 |
| Proposed relationship of TQM and organizational performance using structured equation modeling |
710:A |
QCAS / 55 / 3 / 283 |
| The determination of economic production run length and manufacturing target by considering quality loss function |
190:A |
QCAS / 55 / 1-2 / 23 |
| Enhancing Six Sigma implementation through human resource management |
314:A |
QCAS / 55 / 1-2 / 45 |
| Psychosocial system for work well-being: On measuring work stress by casual pathway |
333:A |
QCAS / 55 / 1-2 / 53 |
| The role of front-line ideas in lean performance improvement |
334:A |
QCAS / 55 / 1-2 / 55 |
| ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited |
342:A |
QCAS / 55 / 1-2 / 59 |
| An integration of balanced scorecards and data envelopment analysis for firm’s benchmarking management |
324:A |
QCAS / 55 / 1-2 / 61 |
| Employees’ perspective on the effectiveness of ISO 9000 certification: A total quality management framework |
342:A |
QCAS / 55 / 1-2 / 63 |
| Relative impacts from product quality, service quality and experience quality on customer perceived value and intention to shop for the coffee shop market |
350:A |
QCAS / 55 / 1-2 / 67 |
| Process improvement: Using Toyota’s A3 reports |
740:A |
QCAS / 55 / 1-2 / 143 |
| Getting to the heart of the debate: TQM and middle manager autonomy |
312:A |
QCAS / 54 / 5-6 / 429 |
| Towards the use of Six Sigma in software development |
314:A |
QCAS / 54 / 5-6 / 435 |
| Quality assurance and the use of subject level reference points in the UK |
314:A |
QCAS / 54 / 5-6 / 437 |
| Model for establishing a quality culture in a major private security company |
321:A |
QCAS / 54 / 5-6 / 465 |
| The relationship of performance with soft factors and quality improvement |
324:A |
QCAS / 54 / 5-6 / 469 |
| New product development through multifunctional teamwork: An analysis of development process towards quality excellence |
332:A |
QCAS / 54 / 5-6 / 473 |
| Psychological system for work well-being: On measuring work stress by casual pathway |
333:A |
QCAS / 54 / 5-6 / 477 |
| Factors affecting professional job mastery: Quality of study or work experience? |
334:A |
QCAS / 54 / 5-6 / 479 |
| Measuring CRM effectiveness: Construct development, validation and application of a process-oriented model |
350:A |
QCAS / 54 / 5-6 / 487 |
| Continuous improvement in the supply chain |
351:A |
QCAS / 54 / 5-6 / 493 |
| An empirical research on the relationship between human capital and innovative capability: A study on Taiwan’s commercial banks |
490:A |
QCAS / 54 / 5-6 / 503 |
| Implementation of relationship quality for CRM performance: Acquisition of BPR learning and organizational learning |
690:A |
QCAS / 54 / 5-6 / 547 |
| Psychosocial system for work well-being: On measuring work stress by casual pathway |
333:A |
QCAS / 54 / 4 / 311 |
| Alternative arguments and directions for studying performance measurement |
334:A |
QCAS / 54 / 4 / 315 |
| Implementing supply chain quality management |
351:A |
QCAS / 54 / 4 / 331 |
| Does labour quality matter on productivity growth? The case of the Taiwanese manufacturing industry |
660:A |
QCAS / 54 / 4 / 357 |
| The application of quality function deployment to user interface design |
323:A |
QCAS / 54 / 3 / 201 |
| Team charters: Theoretical foundations and practical implications for quality and performance |
332:A |
QCAS / 54 / 3 / 203 |
| A systematic approach to reduce human and system-related errors causing customer dissatisfaction in a production environment |
334:A |
QCAS / 54 / 3 / 205 |
| Constructs and systems: Connecting strategy deployment and performance excellence |
334:A |
QCAS / 54 / 3 / 207 |
| Out of sight…Out of mind: When outsourcing, make sure quality isn’t left behind |
350:A |
QCAS / 54 / 3 / 221 |
| An empirical study on antecedents of aggregates customer satisfaction: Cross-country findings |
359:A |
QCAS / 54 / 3 / 227 |
| An innovative method of project management: A new concept on talent flow |
630:A |
QCAS / 54 / 3 / 253 |
| A new approach to measuring information system quality |
650:A |
QCAS / 54 / 3 / 257 |
| Building bridges between researchers and practitioners: A collaborative approach to research in performance excellence |
334:A |
QCAS / 54 / 1-2 / 49 |
| Development of e-service quality measure for internet-based financial institutions |
670:A |
QCAS / 54 / 1-2 / 119 |
| An exploration of how the employee-organization relationship affects the linkage between perception of developmental human resource practices and employee outcomes |
333:A |
QCAS / 53 / 6 / 571 |
| Sharpen your auditing skills |
341:A |
QCAS / 53 / 6 / 573 |
| The great debate: Can one process approach apply to QMS and EMS audits? |
341:A |
QCAS / 53 / 6 / 575 |
| Conditions that shape the learning curve: Factors that increase the ability and opportunity to learn |
680:A |
QCAS / 53 / 6 / 605 |
| Six Sigma, value and competitive strategy |
314:A |
QCAS / 53 / 4-5 / 421 |
| Burned by bullying in the American workplace: Prevalence, perception, degree and impact |
332:A |
QCAS / 53 / 4-5 / 429 |
| Putting employees in their place: The impact of hot desking on organizational and team identifications |
332:A |
QCAS / 53 / 4-5 / 431 |
| Improving the internal audit experience |
610:A |
QCAS / 53 / 4-5 / 465 |
| Alliance relationship dynamics: Conflict, structure and control |
690:A |
QCAS / 53 / 4-5 / 477 |
| The science of Six Sigma |
314:A |
QCAS / 52 / 6 / 623 |
| Self-assessment against business excellence models: A critique and perspective |
324:A |
QCAS / 52 / 6 / 631 |
| Quality improvement and goodwill accumulation in a dynamic duopoly |
490:A |
QCAS / 52 / 6 / 643 |
| The relationship between interpersonal trust, employee satisfaction and employee loyalty |
630:A |
QCAS / 52 / 6 / 671 |
| ISO 9001: Could it be better? |
341:A |
QCAS / 52 / 5 / 511 |
| ISO 9000:2000: The key to quality? An exploratory study |
342:A |
QCAS / 52 / 5 / 515 |
| TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty |
410:A |
QCAS / 52 / 5 / 519 |
| Meta-analysis of the relationship between quality management practices and firm performance – implications for quality management theory development |
410:A |
QCAS / 52 / 5 / 521 |
| Improving customer service operations at Amazon.com |
630:A |
QCAS / 52 / 4 / 447 |
| Measuring the cost of quality for management |
440:A |
QCAS / 52 / 3 / 305 |
| CUSUM method in predicting regime shifts and its performance in different stock markets allowing for transaction fees |
130:A |
QCAS / 52 / 1 / 33 |
| Core roles in a strategic quality system |
321:A |
QCAS / 52 / 1 / 59 |
| Methodology for customer relationship management |
350:A |
QCAS / 52 / 1 / 69 |
| Detect financial problems with Six Sigma |
610:A |
QCAS / 51 / 6 / 673 |
| Tell me why I don’t like Mondays: Investigating day of the week effects on job satisfaction and psychological well-being |
334:A |
QCAS / 51 / 5 / 529 |
| An integrative framework for measuring the extent to which organizational variables influence the success of process improvement programs |
329:A |
QCAS / 51 / 4 / 397 |
| Achieving competitive advantage through implementing a replicable management standard: Installing and using ISO 9000 |
342:A |
QCAS / 51 / 4 / 401 |
| The relationship between organization strategy, total quality management (TQM) and organization performance – the mediating role of TQM |
310:A |
QCAS / 51 / 3 / 263 |
| Root cause analysis: A framework for tool selection |
430:A |
QCAS / 51 / 3 / 279 |
| Integration of work measurement and total quality management |
630:A |
QCAS / 51 / 3 / 329 |
