| Do customer emotions affect agent speed? An empirical study of emotional load in online customer contact centers |
Bd:130 |
OR/MS / 63 / 5-6 / 371 |
| Creating exercise habits using incentives: The trade-off between flexibility and routinization |
Bd:130 |
OR/MS / 63 / 3-4 / 213 |
| Team incentives, social cohesion and performance: A natural field experiment |
Bd:130 |
OR/MS / 63 / 3-4 / 217 |
| When will workers follow an algorithm? A field experiment with a retail business |
Bd:100 |
OR/MS / 63 / 1-2 / 59 |
| How stress affects performance and competitiveness across gender |
Bd:130 |
OR/MS / 63 / 1-2 / 63 |
| Task selection and workload: A focus on completing easy tasks hurts performance |
Bd:130 |
OR/MS / 63 / 1-2 / 67 |
| Get noticed and die trying: Signals, sacrifice and the production of Face Time in distributed work |
Bd:130 |
OR/MS / 61 / 5-6 / 369 |
| When you work with a Superman, will you also fly? An empirical study of the impact of coworkers on performance |
Bd:130 |
OR/MS / 61 / 5-6 / 373 |
| The performance measurement trap |
Bd:130 |
OR/MS / 61 / 5-6 / 377 |
| Severe air pollution and labor productivity: Evidence from two industrial towns in China |
Bd:130 |
OR/MS / 61 / 3-4 / 205 |
| Starstruck: How hiring high-status employees affects incumbents’ performance |
Bd:130 |
OR/MS / 61 / 1-2 / 31 |
| Worker absenteeism: Peer influences, monitoring and job flexibility |
Bd:130 |
OR/MS / 61 / 1-2 / 35 |
| Where do stars come from? The role of star vs. nonstar collaborators in creative settings |
Bd:130 |
OR/MS / 61 / 1-2 / 39 |
| Noise as signal in learning from rare events |
Bd:130 |
OR/MS / 60 / 3-4 / 207 |
| Tasks interrupted: How anticipating time pressure on resumption of an interrupted task causes attention residue and low performance on interrupting tasks and how a “ready-to-resume” plan mitigates the effects |
Bd:130 |
OR/MS / 60 / 3-4 / 211 |
| Gender quotas and the crisis of the mediocre man: Theory and evidence from Sweden |
Bd:130 |
OR/MS / 59 / 3-4 / 213 |
| Understanding the inner muse: Integrating the creative self-efficacy literature |
Bd:130 |
OR/MS / 59 / 3-4 / 217 |
| Team incentives and performance: Evidence from a retail chain |
Bd:130 |
OR/MS / 59 / 3-4 / 221 |
| People skills: Building the perfect team – A change management perspective |
Bd:130 |
OR/MS / 59 / 3-4 / 225 |
| Open source project success: Resource access, flow and integration |
Bd:130 |
OR/MS / 58 / 5-6 / 473 |
| Born leaders: Political selection and
the relative age effect in the US Congress |
Bd:130 |
OR/MS / 58 / 5-6 / 477 |
| When the meaning of work has disappeared: Experimental evidence on employees’ performance and emotions |
Bd:130 |
OR/MS / 58 / 5-6 / 481 |
| Bundled payment vs. fee-for-service:
Impact of payment scheme on performance |
Bd:130 |
OR/MS / 58 / 5-6 / 485 |
| Why can some service employees provide service
of a consistently high quality while others cannot? |
Bd:130 |
OR/MS / 58 / 5-6 / 489 |
| Stretch goals and the distribution of organizational performance |
Bd:130 |
OR/MS / 58 / 5-6 / 493 |
| Influence of workplace ostracism on employee voice behavior |
Bd:130 |
OR/MS / 58 / 5-6 / 497 |
| When the boss Is away: Manager-worker separation and worker
performance in a multi-site software maintenance organization |
Bd:130 |
OR/MS / 58 / 4 / 333 |
| Do good times breed cheats?
Prosperous times have immediate
and lasting implications for CEO
misconduct |
Bd:110 |
OR/MS / 58 / 1-2 / 47 |
| Idea generation and the
role of feedback: Evidence from
field experiments with
innovation tournaments |
Bd:130 |
OR/MS / 58 / 1-2 / 51 |
| Routines and creativity: From
dualism to duality |
Bd:130 |
OR/MS / 58 / 1-2 / 55 |
| Inertia in routines: A hidden source of organizational
variation |
Bd:130 |
OR/MS / 58 / 1-2 / 59 |
| Examining the characteristics and managerial challenges of
professional services: An empirical study of management
consultancy in the travel, tourism and hospitality sector |
Bd:220 |
OR/MS / 58 / 1-2 / 63 |
| More harm than good?
How messages that interrupt can make us vulnerable |
Bd:130 |
OR/MS / 57 / 5-6 / 451 |
| Affirmative action and the quality–fit trade-off |
Bd:130 |
OR/MS / 57 / 3 / 209 |
| Withholding the ace: The individual- and unit-level performance
effects of self-reported and perceived knowledge hoarding |
Bd:130 |
OR/MS / 57 / 1-2 / 57 |
| The dark side of leadership: Towards a mid-range theory
of hubris and greed in entrepreneurial contexts |
Bd:130 |
OR/MS / 57 / 1-2 / 61 |
| The effectiveness of management-by-walking-around:
A randomized field study |
Bd:100 |
OR/MS / 56 / 4 / 335 |
| Unintended effects of anonymous resumes |
Bd:130 |
OR/MS / 56 / 4 / 339 |
| An analysis of managerialism and performance
in English and Welsh male prisons |
Bd:130 |
OR/MS / 56 / 4 / 343 |
| Clumped or piecewise? Evidence on preferences for information |
Bd:130 |
OR/MS / 56 / 3 / 219 |
| Knowing your place:
Social performance feedback in good times and bad times |
Bd:130 |
OR/MS / 56 / 1-2 / 59 |
| Measuring the contribution of workers’ health and
psychosocial work-environment on production efficiency |
Bd:130 |
OR/MS / 56 / 1-2 / 63 |
| Going underground:
Bootlegging and individual innovative performance |
Bd:130 |
OR/MS / 55 / 5-6 / 465 |
| Managing perplexity:
Lessons from inside the Romanian business culture |
Bd:130 |
OR/MS / 55 / 5-6 / 469 |
| Dreaming of flying when grounded: Occupational identity
and occupational fantasies of furloughed airline pilots |
Bd:130 |
OR/MS / 55 / 5-6 / 471 |
| Making the most of the revolving door: The impact of outward personnel mobility networks on organizational creativity |
Bd:130 |
OR/MS / 55 / 4 / 347 |
| Ambition Is nothing without focus: Compensating for negative transfer of experience in R&D |
Bd:170 |
OR/MS / 55 / 4 / 351 |
| Contracts, negotiation and learning: An examination of termination provisions |
Bd:130 |
OR/MS / 55 / 3 / 229 |
| Why do I feel valued and why do I contribute? A relational approach to employee’s organization-based self-esteem and job performance |
Bd:130 |
OR/MS / 55 / 1-2 / 65 |
| Competitive incentives: Working harder or working smarter? |
Bd:130 |
OR/MS / 54 / 3 / 217 |
| Speaking up vs. being heard: The disagreement around and outcomes of employee voice |
Bd:130 |
OR/MS / 54 / 1-2 / 53 |
| Human capital investments and employee performance: An analysis of IT services industry |
Bd:160 |
OR/MS / 54 / 1-2 / 57 |
| Examining the stability and variability of routine performances:
The effects of experience and context change |
Bd:130 |
OR/MS / 53 / 5-6 / 485 |
| Observer error when measuring safety-related behavior:
Momentary time sampling versus whole-interval recording |
Bd:130 |
OR/MS / 53 / 5-6 / 489 |
| The division of gains from complementarities in human-
capital-intensive activity |
Bd:130 |
OR/MS / 53 / 4 / 335 |
| Quantifying managerial ability: A new measure and validity tests |
Bd:130 |
OR/MS / 53 / 3 / 219 |
| Business activity monitoring: Real-time group goals and
feedback using an overhead scoreboard in a distribution
center |
Bd:100 |
OR/MS / 53 / 1-2 / 63 |
| What makes them tick? Employee motives and firm innovation |
Bd:130 |
OR/MS / 52 / 3 / 223 |
| A critical examination of the relationship between emotional intelligence and transformational leadership |
Bd:130 |
OR/MS / 51 / 5-6 / 469 |
| Work ethic: Do new employees mean new work values? |
Bd:130 |
OR/MS / 51 / 4 / 345 |
| The integration of human resource and operation management practices and its link with performance: A longitudinal latent class study |
Bd:130 |
OR/MS / 51 / 3 / 211 |
| Absenteeism in undergraduate business education: A proposed model and exploratory investigation |
Bd:220 |
OR/MS / 50 / 5-6 / 475 |
| A qualitative study of high-reputation plant managers: Political skill and successful outcomes |
Bd:100 |
OR/MS / 50 / 1-2 / 43 |
| Psychosocial system for work well-being: On measuring work stress by casual pathway |
Bd:130 |
OR/MS / 50 / 1-2 / 45 |
| Impact of quality on competitive advantage and organizational performance |
Bd:140 |
OR/MS / 49 / 5-6 / 453 |
| Psychosocial system for work well-being: On measuring work stress by casual pathway |
Bd:130 |
OR/MS / 49 / 4 / 333 |
| Performance analysis of a focused hospital unit: The case of an integrated trauma center |
Bd:220 |
OR/MS / 49 / 3 / 217 |
| An exploration of how the employee-organization relationship affects the linkage between perception of developmental human resource practices and employee outcomes |
Bd:130 |
OR/MS / 48 / 6 / 561 |
| The pursuit of relevance in management education |
Bd:130 |
OR/MS / 48 / 4-5 / 405 |
| Attitude toward the customer: A study of product returns episodes |
Bd:130 |
OR/MS / 48 / 4-5 / 407 |
| Ethnographic study of collaborative knowledge work |
Bd:130 |
OR/MS / 48 / 2 / 151 |
| Beyond predictable workflows: Enhancing productivity in artful business processes |
Bd:130 |
OR/MS / 48 / 2 / 155 |
| A cognitive model of CEO dismissal: Understanding the influence of board perceptions, attributions and efficacy beliefs |
Bd:130 |
OR/MS / 47 / 5 / 527 |
| Attention as the mediator between top management team characteristics and strategic change: The case of airline deregulation |
Bd:100 |
OR/MS / 47 / 3 / 275 |
| Management learning not management control: The true role of performance measurement? |
Bd:100 |
OR/MS / 47 / 2 / 163 |
| Transactive memory systems, learning and learning transfer |
Bd:100 |
OR/MS / 46 / 5 / 507 |
| Breaking down the wall of codes: Evaluating non-financial performance measurement |
Bd:130 |
OR/MS / 46 / 5 / 511 |
| The antecedents of middle managers’ strategic contribution: The case of a professional bureaucracy |
Bd:130 |
OR/MS / 46 / 4 / 403 |
| The impact of high performance work on industry-level outcomes |
Bd:130 |
OR/MS / 46 / 3 / 273 |
| Pay disparities within top management groups: Evidence of harmful effects on performance of high technology firms |
Bd:160 |
OR/MS / 46 / 2 / 147 |
