Multivariate control charts for monitoring autocorrelated processes 
111:Y 
361 
Measuring banking operation performance by applying a process capability index 
120:Z 
365 
Should observations be grouped for effective process monitoring? 
190:Y 
367 
Identifiable sampling design for spatial process 
210:Y 
371 
On power and sample size calculations for Wald tests in generalized linear models 
210:Y 
375 
Sizebiased sampling and discrete nonparametric Bayesian inference 
240:Y 
379 
Determination of exact sample size in the Bayesian estimation of the difference of two proportions 
240:Y 
385 
The effect of lot sizing rules on order variability 
240:Y 
387 
Sample size determination for estimating process precision and process loss based on multiple samples with designated accuracy ratio 
240:Y 
391 
There is more to quality than continuous improvement: Listening to Plato 
311:Y 
393 
Weave Six Sigma into the fabric of an organization 
311:Y 
397 
Managing responsibility: What can be learned from the quality movement? 
311:Y 
399 
What’s wrong with Six Sigma 
319:Y 
403 
Measuring educational standards 
342:T 
407 
SarbanesOxley and ISO 9000 
342:Y 
409 
An empirical study of the benefits and cost of ISO 9001:2000 compared to ISO 9001/2/3:1994 
342:Y 
413 
Theoretical foundation of the EFQM model: The resourcebased view 
349:Y 
415 
The importance of building social capital 
351:Y 
419 
A critique of the concept of a national qualifications framework 
390:Y 
421 
Selected quality practices of small manufacturers 
400:M 
425 
The state of business process reengineering: A search for success factors 
420:Y 
427 
Using quality management tools to enhance feedback from student evaluations 
430:Y 
429 
A Bayesian ◈ test for goodness of fit 
511:Y 
431 
Confidence intervals for two sample binomial distribution 
511:Y 
433 
Foundations of probabilistic inference with uncertain evidence 
512:Y 
435 
A jackknife variance estimator for unequal probability sampling 
515:Y 
437 
Designing experiments for causal networks 
520:Y 
439 
Using genetic algorithms to generate mixtureprocess experimental designs involving control and noise variables 
529:Y 
441 
Corrected confidence intervals for adaptive nonlinear regression models 
542:Y 
447 
Runs tests for assessing volatility forecastability in financial time series 
544:Y 
449 
Robustness against separation and outliers in logistic regression 
549:Y 
451 
Factor analysis in data mining 
590:Y 
453 
Perspectives on quality assurance in higher education in Norway 
630:T 
457 
Patient satisfaction in preoperative assessment clinic: An analysis using SERVQUAL dimensions 
670:B 
459 
The effects of severity of failure and customer loyalty on service recovery strategies 
670:Y 
463 
External examiners in new roles: A case study at the Norwegian University of Science and Technology 
690:T 
465 
Reliability estimation for exponential distribution 
820:M 
467 
A framework for reliability prediction during product development process incorporating engineering judgements 
820:Y 
469 
A software tool for reliability estimation 
820:Y 
471 
Quick simulation methods for estimating the unreliability of regenerative models of large, highly reliable systems 
820:Y 
473 
Book Contents 

480 