CUSUM charts for monitoring the characteristic life
of censored Weibull lifetimes 
110:Y 
429 
A robust estimator for location in phase I based on an EWMA chart 
110:Y 
433 
Probit models for capturerecapture data subject to imperfect
detection, individual heterogeneity and misidentification 
210:B 
435 
Split sample methods for constructing confidence intervals for
binomial and Poisson parameters 
210:Y 
439 
Optimal sampling frequency for high frequency data
using a finite mixture model 
210:Y 
441 
Efficient incomplete block designs
through linear integer programming 
210:Y 
443 
Double acceptance sampling plan for time truncated life tests
based on Maxwell distribution 
210:Y 
445 
A note on diagonal circular systematic sampling 
210:Y 
447 
Some useful moment results in sampling problems 
210:Y 
449 
Efficient sequential Monte Carlo sampling
for continuous monitoring of a radiation situation 
210:Y 
451 
Mixed acceptance sampling plans for product inspection
using process capability index 
220:Y 
455 
Sample size calculations for combination drugs
of two monotherapies with one approved dose level 
240:B 
457 
Sample size determination for the parallel model
in a survey with sensitive questions 
240:Y 
459 
Whole new world: Seasoned quality professionals rethink
Deming’s 14 points for a new generation 
311:Y 
461 
Driving organisational ambidexterity through process
management. The key role of cultural change 
313:Y 
465 
A multilevel framework of Six Sigma: A systematic review
of the literature, possible extensions and future research 
314:Y 
467 
Rock solid: Combining lean, Six Sigma and theory of
constraints creates a process improvement powerhouse 
314:Y 
471 
Exploring linkage of quality management to innovation 
319:Y 
475 
Today’s quality is tomorrow’s reputation
(and the following day’s business success) 
319:Y 
479 
Critical factors for quality management initiatives
in small and mediumsized enterprises 
319:Y 
483 
The system is the solution: A review of systems thinking and why
Deming’s principles have stood the test of time 
319:Y 
485 
The effects of quality management practices
on employees’ wellbeing 
334:Y 
487 
Using work stress measurement to develop and implement
a TQM programme: A case of counter clerks in Serbian Post 
339:Y 
491 
Building business excellence through psychological capital 
339:Y 
495 
Does professional ethics affect quality of construction –
A case in a developing economy? 
339:Z 
497 
Empirical evidence on applying the European Foundation for
Quality Management Excellence Model, a literature review 
349:Y 
499 
A theoretical study of the relation between TQM,
assessment and sustainable business excellence 
349:Y 
503 
The effect of corporate social responsibility on brand loyalty:
The mediating role of brand image 
359:Y 
505 
Total quality management implementation in engineering
education in India: An interpretive structural modelling approach 
410:T 
507 
Quality management frameworks implementation
in Polish local governments 
410:Y 
511 
Prioritising investments in marketing activities
to improve business performance 
420:Y 
515 
The Toyota Way model:
An alternative framework for lean construction 
430:M 
519 
The innovation practices of manufacturing companies
in a period of economic turbulence: The Greek case 
440:Y 
523 
Economic analysis of TQM adoption in the construction sector 
440:Z 
525 
A largesample confidence interval for the inverse prediction
of quantile differences in logistic regression
for two independent tests 
511:Y 
527 
Outofsample fusion in risk prediction 
517:Y 
531 
Combined composite likelihood 
519:Y 
535 
Model selection for estimating treatment effects 
529:B 
537 
Nonparametric estimation of the conditional tail index
and extreme quantiles under random censoring 
551:Y 
541 
A nonparametric entropybased approach
to detect changes in climate extremes 
551:Z 
543 
Organisational innovability: Exploring the impact of human
and social capital in the banking industry 
610:Y 
545 
How a training institute acquires learner satisfaction
and loyalty under economic recession 
680:T 
547 
Determining the key capabilities required for
performance excellence in higher education 
680:T 
549 
Service quality evaluation in the school of physical education and
sports: An empirical investigation of students’ perceptions 
680:T 
553 
Identifying atrisk students in higher education 
680:T 
557 
Exploring the use of the Lexis diagram for monitoring lead times in
health care: The illustrative case of an outpatient referral process 
740:B 
559 
Comparison of estimators of the Weibull distribution 
820:Y 
563 
Technical complaint management from a quality perspective 
890:Y 
565 
Journal Contents 

569 
Book Contents 

599 
Subject Index 

603 
Author Index 

607 