| Development of a quantification model for the cost of loss of image with customer complaints |
359:A |
QCAS / 66 / 3-4 / 219 |
| Factors influencing customer choice in selection of banks in Kuwait |
359:A |
QCAS / 65 / 3-4 / 213 |
| A multilevel analysis of customer engagement, its antecedents and the effects on service innovation |
359:Y |
QCAS / 65 / 3-4 / 217 |
| Factors influencing customer loyalty towards 3G mobile data service providers: evidence from Ghana |
359:Y |
QCAS / 65 / 3-4 / 221 |
| How social shopping retains customers? Capturing the essence of website quality and relationship quality |
359:Y |
QCAS / 65 / 1-2 / 55 |
| Exploring the impact of product service quality on buyer commitment and loyalty in B to B relationships |
359:Y |
QCAS / 64 / 5-6 / 437 |
| Customer relationship management and customer satisfaction: The mediating role of relationship quality |
359:Y |
QCAS / 64 / 3-4 / 231 |
| Valence- and arousal-focused emotional clusters among highly-satisfied customers |
359:Y |
QCAS / 63 / 3-4 / 215 |
| The effect of corporate social responsibility on brand loyalty:
The mediating role of brand image |
359:Y |
QCAS / 60 / 5-6 / 505 |
| Supplier cost evaluation: Estimating the excess costs of purchased components |
359:M |
QCAS / 57 / 3 / 227 |
| Squaring customer demands, brand strength, and production requirements: A case example of an integrated product and branding strategy |
359:Y |
QCAS / 56 / 5-6 / 467 |
| Business performance and customer relationship management: The effect of IT, organizational contingency and business process on Taiwanese manufacturers |
359:Y |
QCAS / 55 / 3 / 229 |
| An empirical study on antecedents of aggregates customer satisfaction: Cross-country findings |
359:A |
QCAS / 54 / 3 / 227 |
| Customer expectations in online auctions environments: An exploratory study of customer feedback and risk |
359:Z |
QCAS / 53 / 4-5 / 443 |
| Pushing quality improvement along supply chains |
359:Y |
QCAS / 52 / 6 / 637 |
| Developing a customer-focused culture in the speculative house-building industry |
359:Y |
QCAS / 50 / 6 / 657 |
| Under-developed applications: Can end users assess quality? |
359:Y |
QCAS / 48 / 1 / 73 |
| Forces of excellence in Kanji’s business excellence model |
359:Y |
QCAS / 47 / 1 / 59 |
| Information, contracting and quality costs |
359:Y |
QCAS / 46 / 4 / 425 |
