How to Use this Journal 

1 
Classification Code Structure 

3 
Journal List 

5 
A new EWMA chart for monitoring process dispersion 
111:Y 
19 
Bivariate control charts with double sampling 
111:Y 
21 
A sensitivity study on the bootstrap confidence interval of the capability index Cpk 
120:Y 
23 
Estimation of process parameters to determine the optimum diagnosis interval for control of defective items 
130:Y 
25 
Bright idea: Using SPC could help prevent the next blackout 
130:Y 
27 
Symbolic computations of moments of sampling distributions 
210:Y 
29 
Gibbs sampling, exponential families and orthogonal polynomials 
210:Y 
31 
Model–based inference for twostage cluster samples subject to nonignorable item nonresponse 
290:Y 
33 
Starting from scratch 
311:Y 
35 
Two decades of using Kano’s theory of attractive quality: A literature review 
311:Y 
37 
Juran’s Lectures to Japanese Executives in 1954: A perspective and some contemporary lessons 
311:Y 
39 
A less costly billing process: Using lean Six Sigma to reduce errors 
314:Y 
41 
Lean Six Sigma’s evolution: Integrated method uses different deployment models 
314:Y 
43 
Outcomes of quality assurance: A discussion of knowledge, methodology and validity 
319:Y 
45 
Controlling for quality: Climate, leadership and behavior 
332:Y 
47 
Building bridges between researchers and practitioners: A collaborative approach to research in performance excellence 
334:A 
49 
Driven by metrics 
334:Y 
51 
The true test of loyalty 
339:Y 
53 
Institutional audits: A comparison of the experiences of the three South African universities 
341:Y 
55 
Evaluators of higher education in Germany: Are they ‘fit for purpose’? 
349:T 
57 
TQM and teamwork effectiveness: The intermediate role of organizational design 
410:Y 
59 
Improving the definition and quantification of quality costs 
440:Y 
63 
Raising the bar 
440:Y 
65 
Who is keeping score 
490:Y 
67 
Conflict and complexity: Problem solving and logical thinking techniques could have saved NASA’s Challenger 
490:Y 
69 
Ideas and realities: Investigating good practice in the management of transnational English language programmes for the higher education sector 
490:Y 
71 
Quality evaluation of the Brazilian higher education system: Relevance, diversity, equity and effectiveness 
490:Y 
73 
On estimation of variance in successive sampling 
510:Y 
75 
The reality of residual analysis 
510:Y 
77 
Censored KullbackLeibler information and goodnessoffit test with type II censored data 
511:Y 
79 
Two probabilistic estimations in robust optimization 
512:Y 
81 
The Dantzig selector: Statistical estimation when P is much larger than n 
512:Y 
83 
Small sample distribution of the likelihood ration test in the random effects model 
512:Y 
85 
Masking effect of inliers 
514:Y 
87 
Variance estimation in complex survey sampling for generalized linear models 
515:Y 
89 
A Bayesian procedure for assessing process performance based on expected relative loss with asymmetric tolerances 
519:Y 
93 
Analysis of optimization experiments 
520:Y 
97 
Bayesian inference and life testing plan for the Weibull distribution in presence of progressive censoring 
520:Y 
99 
Covariate balance in simple stratified and clustered comparative studies 
529:Y 
101 
Sampling bias and logistic models 
540:Y 
103 
Testing for equal predictability of stationary ARMA processes 
544:Y 
111 
An adjusted boxplot for skewed distributions 
552:Y 
113 
What impacts the impact of rare events 
590:Y 
115 
Development of eservice quality measure for internetbased financial institutions 
670:A 
119 
An alternative approach in service quality: An ebanking case study 
670:S 
121 
SERVCESS: A parsimonious instrument to measure service quality and information system success 
670:S 
123 
Measuring quality in higher education: Can a performance indicator approach be extended to identifying the quality of students’ union provision? 
680:T 
125 
Evaluation and quality assurance in Finnish and Italian universities in the Bologna process 
680:T 
127 
‘Strategic repositioning of institutional frameworks’: Balancing competing demands within the modular UK higher education environment 
680:T 
129 
Robust performance indicators for noncompletion in higher education 
680:Y 
131 
Transaction management issues in web serviceoriented electronic commerce systems: Performance evaluation 
700:Y 
133 
System reliability and weighted lattice polynomials 
820:Y 
135 
Bayesian estimation of shift point in Weibull distribution 
820:Y 
137 
A simulation model to develop QoS control strategies for application servers 
850:S 
139 
Journal Contents 

143 
Book Contents 

177 