Two charts: Not one 
110:Y 
601 
A control chart for the coefficient of variation 
111:Y 
603 
Adaptive sampling enhancement for Hotelling’s T2 charts 
111:Y 
605 
Merely incidental? Effects of response format on selfreported behavior 
230:Y 
611 
Variance estimability and efficiency of a modified systematic sampling 
230:Y 
613 
Dropouts on the web: Effects of interest and burden experienced during an online survey 
230:Y 
617 
International network of quality assurance agencies in higher education 
310:T 
619 
Quality management: The new challenges 
310:Y 
621 
The science of Six Sigma 
314:A 
623 
The link between Six Sigma and quality culture – An empirical study 
314:Y 
625 
SixSigma and the revival of TQM 
314:Y 
627 
Apply Six Sigma to sales and marketing 
314:Z 
629 
Selfassessment against business excellence models: A critique and perspective 
324:A 
631 
Evaluating the organizational performance of Taiwanese hospitals using the analytic hierarchy process 
334:Y 
633 
Inspection and replenishment policies for systems with inventory record inaccuracy 
351:Y 
635 
Pushing quality improvement along supply chains 
359:Y 
637 
TQM and higher education: A critical systems perspective on fitness for purpose 
410:T 
639 
The impact of TQM implementation on employee’s performance in China – an example of Shanghai FuShing company 
410:Y 
641 
Quality improvement and goodwill accumulation in a dynamic duopoly 
490:A 
643 
A class of sequential tests for twosample composite hypotheses 
511:Y 
645 
Testing and merging information for effect size estimation 
512:Y 
647 
Tests for assessment of agreement using probability criteria 
512:Y 
653 
Ethics, confidentiality and data dissemination 
519:Y 
657 
Randomization of neighbor balanced generalized Youden designs 
520:Y 
661 
On block designs partially balanced for neighboring competition effects 
522:Y 
663 
Correlation and regression analysis of the mean and standard deviation of samples of two from a gamma population 
530:Y 
667 
Using graphical diagnostics to deal with bad data 
552:Y 
669 
The relationship between interpersonal trust, employee satisfaction and employee loyalty 
630:A 
671 
Does gender moderate the effects of role stress in frontline service jobs? 
670:S 
673 
Improving quality and productivity via stratification: A call center example for forming homogeneous employee groups 
670:S 
675 
Contrasting faculty quality views and practices over a fiveyear interval 
680:T 
677 
Quality assurance of crossborder higher education 
680:T 
679 
Exploring the efficacy of healthcare quality practices, employee commitment and employee control 
690:B 
681 
Evaluation of statistical protocols for quality control of ecosystem carbon dioxide fluxes 
690:Z 
683 
Understanding the antecedents to customer loyalty by applying structural equation modeling 
710:Y 
685 
Advances in data combination, analysis and collection for system reliability assessment 
820:Y 
687 
Assessing the impact from information systems quality 
850:Y 
691 
Measuring the usability of software components 
850:Y 
693 
Quantifying software performance, reliability and security: An architecturebased approach 
850:Z 
695 
Defect prevention in software processes: An actionbased approach 
850:Z 
699 
Motor vehicle recalls: Trends, patterns and emerging issues 
860:M 
703 
Subject Index 

713 
Author Index 

716 