| Service quality using text mining: Measurement and Consequences |
Bz:190 |
OR/MS / 63 / 5-6 / 373 |
| The customer may not always be right: Customer compatibility and service performance |
Bz:190 |
OR/MS / 63 / 1-2 / 71 |
| Which side are you on? The divergent effects of protest participation on organizations affiliated with identity groups |
Ag:190 |
OR/MS / 62 / 1-2 / 13 |
| Supply chain visibility and social responsibility: Investigating consumer’s behaviors and motives |
Ah:190 |
OR/MS / 61 / 1-2 / 27 |
| Professional service supply chains |
Ab:190 |
OR/MS / 58 / 1-2 / 17 |
| Do I follow my friends or the crowd?
Information cascades in online movie ratings |
Bc:190 |
OR/MS / 57 / 4 / 329 |
| Estimating a war of attrition:
The case of the US movie theater industry |
Fa:190 |
OR/MS / 57 / 3 / 249 |
| Value creation and knowledge loss: The case of Cremonese stringed instruments |
Ab:190 |
OR/MS / 54 / 4 / 309 |
| Effects of piracy on quality of information goods |
Fc:190 |
OR/MS / 54 / 1-2 / 141 |
| The challenge of optimizing expensive black boxes: A scatter search/rough set theory approach |
Dc:190 |
OR/MS / 50 / 5-6 / 523 |
| Managing service systems with an offline waiting option and customer abandonment |
Dd:190 |
OR/MS / 49 / 5-6 / 473 |
| A design theory approach to building strategic network- based customer service systems |
Dz:190 |
OR/MS / 49 / 4 / 357 |
| Maintenance optimization of equipment by linear programming |
Cb:190 |
OR/MS / 46 / 4 / 411 |
| General Motors optimizes its scheduling of cold-weather tests |
Cc:190 |
OR/MS / 45 / 4 / 399 |
| Blueprinting the service company – Managing service processes efficiently |
Ac:190 |
OR/MS / 44 / 6 / 603 |
| Experience with identifying and characterizing problem-prone modules in telecommunication software systems |
Fe:190 |
OR/MS / 42 / 4 / 461 |
| Using simulated annealing to minimize the cost of centralized telecommunications networks |
Cf:190 |
OR/MS / 40 / 3 / 279 |
