| Mystery shopping: A tool to develop insight into customer service provision | 
								350:Y | 
								QCAS / 51 / 2 / 199 | 
							
																				
								| Taking into consideration the sociocultural dimension in the drive for change through quality: Application to the Moroccan company | 
								410:Y | 
								QCAS / 51 / 2 / 207 | 
							
																				
								| Reduction in delay in procurement of materials using Six Sigma philosophy | 
								430:Y | 
								QCAS / 51 / 2 / 209 | 
							
																				
								| The most-cited statistical papers | 
								510:Y | 
								QCAS / 51 / 2 / 211 | 
							
																				
								| Testing general hypotheses under binomial sampling: The two sample case – asymptotic theory and exact procedures | 
								511:Y | 
								QCAS / 51 / 2 / 213 | 
							
																				
								| Optimal stated preference choice experiments when all choice sets contain a specific option | 
								524:Y | 
								QCAS / 51 / 2 / 221 | 
							
																				
								| Efficient designs based on orthogonal arrays of type I and type II for experiments using units ordered over time or space | 
								530:Y | 
								QCAS / 51 / 2 / 223 | 
							
																				
								| Mixture models, latent variables and partitioned importance sampling | 
								559:Y | 
								QCAS / 51 / 2 / 225 | 
							
																				
								| A new method in selective assembly to minimize clearance variation for a radial assembly using genetic algorithm | 
								660:Y | 
								QCAS / 51 / 2 / 227 | 
							
																				
								| Quantile-based metrics applied to process performance | 
								720:Y | 
								QCAS / 51 / 2 / 229 | 
							
																				
								| A heuristic reliability optimization algorithm for complex systems based on measures of reliability importance | 
								820:Y | 
								QCAS / 51 / 2 / 231 | 
							
																				
								| Using CUSUM control schemes for monitoring quality levels in compound Poisson production environment: The geometric Poisson process | 
								110:Y | 
								QCAS / 51 / 1 / 17 | 
							
																				
								| Nonparametric control charts based on Mahalanobis depth | 
								110:Y | 
								QCAS / 51 / 1 / 21 | 
							
																				
								| X-charts versus X/MR chart combinations: IID cases and non-IID cases | 
								111:Y | 
								QCAS / 51 / 1 / 27 | 
							
																				
								| A control chart based on sample median for the detection of a permanent shift in the process mean | 
								111:Y | 
								QCAS / 51 / 1 / 29 | 
							
																				
								| Using statistical thinking and designed experiments to understand process operation | 
								120:Y | 
								QCAS / 51 / 1 / 33 | 
							
																				
								| Average run length and the OC curve of sampling plans | 
								210:Y | 
								QCAS / 51 / 1 / 35 | 
							
																				
								| Stopping-time resampling for sequential Monte Carlo methods | 
								210:Y | 
								QCAS / 51 / 1 / 39 | 
							
																				
								| Accept-reject Metropolis-Hastings sampling and marginal likelihood estimation | 
								210:Y | 
								QCAS / 51 / 1 / 41 | 
							
																				
								| Six Sigma basics | 
								311:Y | 
								QCAS / 51 / 1 / 43 | 
							
																				
								| Organizational dashboards: Steering an organization towards its mission | 
								312:Y | 
								QCAS / 51 / 1 / 45 | 
							
																				
								| Importance and implementation of Baldrige practices for small businesses | 
								343:Y | 
								QCAS / 51 / 1 / 49 | 
							
																				
								| The strategic deployment of quality-improving innovations | 
								410:Y | 
								QCAS / 51 / 1 / 53 | 
							
																				
								| Quality management in Pakistan’s readymade garments’ industry | 
								410:Y | 
								QCAS / 51 / 1 / 55 | 
							
																				
								| How are organizational measures really used? | 
								420:Y | 
								QCAS / 51 / 1 / 57 | 
							
																				
								| Confidence intervals for proportions estimated from complex sample designs | 
								511:Y | 
								QCAS / 51 / 1 / 63 | 
							
																				
								| On the post hoc power in testing mean differences | 
								511:Y | 
								QCAS / 51 / 1 / 67 | 
							
																				
								| Comparing variances and other measures of dispersion | 
								515:Y | 
								QCAS / 51 / 1 / 69 | 
							
																				
								| Design of experiments for dummies | 
								520:Y | 
								QCAS / 51 / 1 / 75 | 
							
																				
								| Optimization of correlated multiple quality characteristics using desirability function | 
								520:Y | 
								QCAS / 51 / 1 / 77 | 
							
																				
								| Response surface designs within a split-plot structure | 
								525:Y | 
								QCAS / 51 / 1 / 79 | 
							
																				
								| Regression analysis of interval-censored failure time data with linear transformation models | 
								540:Y | 
								QCAS / 51 / 1 / 81 | 
							
																				
								| Estimating equation approach for regression analysis of failure time data in the presence of interval-censoring | 
								540:Y | 
								QCAS / 51 / 1 / 83 | 
							
																				
								| Change point problems in the model of logistic regression | 
								549:Y | 
								QCAS / 51 / 1 / 85 | 
							
																				
								| What do online customers value? | 
								640:Y | 
								QCAS / 51 / 1 / 93 | 
							
																				
								| Effects of quality management and marketing on organizational performance | 
								640:Y | 
								QCAS / 51 / 1 / 95 | 
							
																				
								| An investigation of the measurements systems analysis “analytic method” for attribute gages | 
								710:Y | 
								QCAS / 51 / 1 / 103 | 
							
																				
								| The dark side of process measurement | 
								710:Y | 
								QCAS / 51 / 1 / 105 | 
							
																				
								| Testing whether failure rate changes its trend with unknown change points | 
								820:Y | 
								QCAS / 51 / 1 / 107 | 
							
																				
								| Nonparametric estimation of reliability and survival function for continuous time finite Markov processes | 
								820:Y | 
								QCAS / 51 / 1 / 109 | 
							
																				
								| Reliability assessment and sensitivity analysis of software reliability growth modeling based on software module structure | 
								850:Y | 
								QCAS / 51 / 1 / 111 | 
							
																				
								| Graphical representation of run length distributions | 
								110:Y | 
								QCAS / 50 / 6 / 601 | 
							
																				
								| Multi-resolution wavelets analysis approach for the recognition of concurrent control chart patterns | 
								110:Y | 
								QCAS / 50 / 6 / 603 | 
							
																				
								| A neural network method for modelling the parameters of a CUSUM chart | 
								110:Y | 
								QCAS / 50 / 6 / 605 | 
							
																				
								| A computer program to calculate two-stage short-run control chart factors for (X̄, s) charts | 
								111:Y | 
								QCAS / 50 / 6 / 609 | 
							
																				
								| Adjusted loss-function charts with variable sample sizes and sampling intervals | 
								111:Y | 
								QCAS / 50 / 6 / 613 | 
							
																				
								| Improving process capability of manufacturing process by application of statistical techniques | 
								120:Y | 
								QCAS / 50 / 6 / 617 | 
							
																				
								| A Bayesian approach for assessing process precision based on multiple samples | 
								130:Y | 
								QCAS / 50 / 6 / 619 | 
							
																				
								| A phenomenological taxonomy for systematizing knowledge on nonconformances | 
								190:Y | 
								QCAS / 50 / 6 / 623 | 
							
																				
								| Sampling distributions associated with the multivariate t distribution | 
								210:Y | 
								QCAS / 50 / 6 / 627 | 
							
																				
								| Exemplar sampling: Nonrandom methods of selecting a sample which characterizes a finite multivariate population | 
								210:Y | 
								QCAS / 50 / 6 / 629 | 
							
																				
								| A diffusion-neural-network for learning from small samples | 
								210:Y | 
								QCAS / 50 / 6 / 631 | 
							
																				
								| Using spreadsheet solvers in sample design | 
								210:Y | 
								QCAS / 50 / 6 / 633 | 
							
																				
								| Maintaining race and ethnicity trend lines in U. S. government surveys | 
								230:Y | 
								QCAS / 50 / 6 / 635 | 
							
																				
								| Robustness of sample size re-estimation with interim binary data for double-blind clinical trials | 
								240:Y | 
								QCAS / 50 / 6 / 639 | 
							
																				
								| Geometric representation of high dimension, low sample size data | 
								240:Y | 
								QCAS / 50 / 6 / 641 | 
							
																				
								| Forecasting management philosophy life cycles: A comparative study to Six Sigma and TQM | 
								310:Y | 
								QCAS / 50 / 6 / 643 | 
							
																				
								| Benchmarking as a tool of strategic management | 
								324:Y | 
								QCAS / 50 / 6 / 649 | 
							
																				
								| An investigation into issues related to the latest version of ISO 9000 | 
								342:Y | 
								QCAS / 50 / 6 / 653 | 
							
																				
								| TS 16949 – Where did it come from? | 
								342:Y | 
								QCAS / 50 / 6 / 655 | 
							
																				
								| Developing a customer-focused culture in the speculative house-building industry | 
								359:Y | 
								QCAS / 50 / 6 / 657 | 
							
																				
								| The management pattern of adopting TQM in Hong Kong companies | 
								410:Y | 
								QCAS / 50 / 6 / 661 | 
							
																				
								| Quality management in the logistics industry: An examination and a ten-step approach for quality implementation | 
								410:Y | 
								QCAS / 50 / 6 / 663 | 
							
																				
								| Quality management practices in Indian service firms | 
								410:Y | 
								QCAS / 50 / 6 / 665 | 
							
																				
								| Performance measures and quality tools in Portuguese small and medium enterprises: Survey results | 
								430:Y | 
								QCAS / 50 / 6 / 667 | 
							
																				
								| A concept of optimal quality and an application | 
								440:Y | 
								QCAS / 50 / 6 / 669 | 
							
																				
								| Small-sample comparisons for goodness-of-fit statistics in one-way multinomials with composite hypotheses | 
								511:Y | 
								QCAS / 50 / 6 / 675 | 
							
																				
								| A large deviation approach to normality testing | 
								511:Y | 
								QCAS / 50 / 6 / 677 | 
							
																				
								| Inferences based on a skipped correlation coefficient | 
								512:Y | 
								QCAS / 50 / 6 / 681 | 
							
																				
								| Subsampling methods to estimate the variance of sample means based on nonstationary spatial data with varying expected values | 
								512:Y | 
								QCAS / 50 / 6 / 683 | 
							
																				
								| Dual-response surface optimization: A weighted MSE approach | 
								520:Y | 
								QCAS / 50 / 6 / 685 | 
							
																				
								| Robustness of a class of partial dialed cross designs to the unavailability of a complete block of observations | 
								522:Y | 
								QCAS / 50 / 6 / 687 | 
							
																				
								| Minimum G aberration design construction and design tables for 24 runs | 
								524:Y | 
								QCAS / 50 / 6 / 689 | 
							
																				
								| Response surface modeling and optimization in multiresponse experiments using seemingly unrelated regressions | 
								525:Y | 
								QCAS / 50 / 6 / 691 | 
							
																				
								| A methodology for selecting representative input regions for accelerated testing | 
								530:Y | 
								QCAS / 50 / 6 / 693 | 
							
																				
								| Robust generalized regression estimation | 
								549:Y | 
								QCAS / 50 / 6 / 695 | 
							
																				
								| Assessing and benchmarking maintenance performance in a manufacturing facility: A data envelopment analysis approach | 
								840:Y | 
								QCAS / 50 / 6 / 701 | 
							
																				
								| Acceptance control charts for non-normal data | 
								110:Y | 
								QCAS / 50 / 5 / 481 | 
							
																				
								| Powerful rules for the Hotelling’s ◈ control chart | 
								110:Y | 
								QCAS / 50 / 5 / 485 | 
							
																				
								| A change-point model for a shift in variance | 
								111:Y | 
								QCAS / 50 / 5 / 489 |