| A dual quality function deployment approach
for benchmarking service quality |
323:Y |
QCAS / 61 / 5-6 / 467 |
| A structured approach to integrating audits to create
organizational efficiencies: ISO 9001 and ISO 27001 audits |
341:Y |
QCAS / 61 / 5-6 / 471 |
| Exploring the service management standard ISO 20000 |
342:Y |
QCAS / 61 / 5-6 / 473 |
| Development of an R&D process model for enhancing
the quality of R&D: Comparison with CMMI, ISO and EIRMA |
349:Y |
QCAS / 61 / 5-6 / 475 |
| ROFO principle generates ownership, commitment
and team learning – mindset change before
implementing total quality management |
410:Y |
QCAS / 61 / 5-6 / 479 |
| Does total quality management still shine? Re-examining the total
quality management effect on financial performance |
440:Y |
QCAS / 61 / 5-6 / 481 |
| A two-sample test for equality of means in high dimension |
511:Y |
QCAS / 61 / 5-6 / 483 |
| Frequentist accuracy of Bayesian estimates |
512:Y |
QCAS / 61 / 5-6 / 485 |
| Ridge fusion in statistical learning |
512:Y |
QCAS / 61 / 5-6 / 487 |
| Index models for sparsely sampled functional data |
519:Y |
QCAS / 61 / 5-6 / 489 |
| The power of optimization over randomization
in designing experiments involving small samples |
521:Y |
QCAS / 61 / 5-6 / 491 |
| Analysis of reliability experiments
with random blocks and subsampling |
522:Y |
QCAS / 61 / 5-6 / 493 |
| A revisit to contingency table and test of independence:
Bootstrap is preferred to Chi-square approximations
as well as Fisher’s exact test |
529:Y |
QCAS / 61 / 5-6 / 499 |
| I-optimal design of mixture experiments in the presence
of ingredient availability constraints |
529:Y |
QCAS / 61 / 5-6 / 501 |
| A robust Bayesian estimate of the
concordance correlation coefficient |
539:Y |
QCAS / 61 / 5-6 / 505 |
| Improving estimation efficiency in quantile regression
with longitudinal data |
549:Y |
QCAS / 61 / 5-6 / 507 |
| Nonparametric K-sample tests via dynamic slicing |
551:Y |
QCAS / 61 / 5-6 / 509 |
| Functional form of connections between perceived
service quality, customer satisfaction and
customer loyalty in the automotive servicing industry |
660:Y |
QCAS / 61 / 5-6 / 513 |
| Impact of quality and environmental investment on business
competitiveness and profitability in small service business:
The case of travel agencies |
670:Y |
QCAS / 61 / 5-6 / 519 |
| Quality of service in public transport based
on customer satisfaction surveys: A review
and assessment of methodological approaches |
670:Y |
QCAS / 61 / 5-6 / 521 |
| A typology of customer variability and employee
variability in service industries |
670:Y |
QCAS / 61 / 5-6 / 525 |
| Design and blueprinting for total quality management
implementation in service organizations |
670:Y |
QCAS / 61 / 5-6 / 529 |
| Not part of the crowd |
690:Y |
QCAS / 61 / 5-6 / 541 |
| The use of quality management systems, tools,
and techniques in ISO 9001:2008 certified companies
with multidimensional statistics: The Greek case |
740:Y |
QCAS / 61 / 5-6 / 543 |
| Inference on the Weibull distribution based on record values |
820:Y |
QCAS / 61 / 5-6 / 547 |
| Stochastic optimization of system performance
using cold-standby redundancy |
820:Y |
QCAS / 61 / 5-6 / 549 |
| An application of Bayesian posterior analysis for
disc drive annual failure rate (AFR) estimate |
820:Y |
QCAS / 61 / 5-6 / 551 |
| An exact algorithm for the reliability
redundancy allocation problem |
820:Y |
QCAS / 61 / 5-6 / 553 |
| Bias reduction of MLEs for Weibull distributions
under grouped lifetime data |
820:Y |
QCAS / 61 / 5-6 / 555 |
| Bayesian analysis of step-stress accelerated life tests
and its use in planning |
820:Y |
QCAS / 61 / 5-6 / 557 |
| ROC Curve and AUC for a Left-Truncated Sample
from Rayleigh Distribution |
820:Y |
QCAS / 61 / 5-6 / 559 |
| Reliability modeling of accelerated life tests with
both random effects and nonconstant shape parameters |
830:Y |
QCAS / 61 / 5-6 / 561 |
| Integrated approach for field reliability prediction
based on accelerated life testing |
830:Y |
QCAS / 61 / 5-6 / 563 |
| CUSUM statistical monitoring of M/M/1 queues and extensions |
119:Y |
QCAS / 61 / 4 / 307 |
| Asymptotics for in-sample density forecasting |
210:Y |
QCAS / 61 / 4 / 311 |
| Using retrospective sampling to estimate models
of relationship status in large longitudinal social networks |
210:Y |
QCAS / 61 / 4 / 313 |
| Prioritization of alternatives with analytical hierarchy process
plus response latency and web surveys |
230:Y |
QCAS / 61 / 4 / 315 |
| Motives, success factors, and planned activities
in a community of innovation as a critical mass system |
313:Y |
QCAS / 61 / 4 / 317 |
| Six S: Creating an efficient and safer work environment |
314:Y |
QCAS / 61 / 4 / 321 |
| Quality quandaries:
Realizing strategic focal points at a business school |
319:Y |
QCAS / 61 / 4 / 327 |
| Which incremental innovations should we offer? Comparing
importance-performance analysis with improvement-gaps analysis |
319:Y |
QCAS / 61 / 4 / 331 |
| Quality management and a balanced scorecard
as supporting frameworks for a new management model
and organizational change |
319:Y |
QCAS / 61 / 4 / 335 |
| Reducing the voluntary turnover rate
of dispatched employees by the DMAIC process |
333:Y |
QCAS / 61 / 4 / 339 |
| Improving the quality of meetings using music |
339:Y |
QCAS / 61 / 4 / 343 |
| The revitalising effect of ISO 9001 on dissatisfied customers |
342:Y |
QCAS / 61 / 4 / 345 |
| The influence of ISO 9000 certification on process compliance |
342:Y |
QCAS / 61 / 4 / 347 |
| Slovenian national excellence award and
total quality management deployment in Slovenian companies |
343:Y |
QCAS / 61 / 4 / 351 |
| Antecedents of TQM implementation capability:
A review with a conceptual model |
410:Y |
QCAS / 61 / 4 / 357 |
| The effect of creating new secondary health services on patients’
perceptions: a Kano service quality analysis approach |
430:Y |
QCAS / 61 / 4 / 361 |
| The level of management maturity in the Polish food sector
and its relation to financial performance |
440:Y |
QCAS / 61 / 4 / 363 |
| Confidence interval construction for the Youden index based on
partially validated series |
511:Y |
QCAS / 61 / 4 / 365 |
| Approximate maximum likelihood estimation
of the autologistic model |
512:Y |
QCAS / 61 / 4 / 369 |
| An evaluation of empirical Bayes’s estimation
of value-added teacher performance measures |
512:Y |
QCAS / 61 / 4 / 371 |
| Developing a scalable model to analyze expanding data sets |
519:Y |
QCAS / 61 / 4 / 373 |
| A hybrid model for combining case–control
and cohort studies in systematic reviews of diagnostic tests |
529:Y |
QCAS / 61 / 4 / 377 |
| A Gaussian pseudolikelihood approach for quantile regression
with repeated measurements |
549:Y |
QCAS / 61 / 4 / 379 |
| What service excellence can learn from business excellence models |
670:Y |
QCAS / 61 / 4 / 387 |
| Binomial reliability demonstration tests with dependent data |
810:Y |
QCAS / 61 / 4 / 395 |
| Risk-adjusted cumulative sum charting procedure
based on multiresponses |
119:Y |
QCAS / 61 / 3 / 185 |
| Importance sampling in stochastic programming:
A Markov Chain Monte Carlo approach |
210:Y |
QCAS / 61 / 3 / 187 |
| Model-based sampling design for multivariate geostatistics |
210:Y |
QCAS / 61 / 3 / 189 |
| Sample size methods for constructing confidence intervals
for intra-class correlation coefficient |
210:Y |
QCAS / 61 / 3 / 193 |
| Organisational performance and innovation in the context of a total
quality management philosophy: An empirical investigation |
311:Y |
QCAS / 61 / 3 / 195 |
| Change of the quality management culture through
health-promotion activities? |
313:Y |
QCAS / 61 / 3 / 199 |
| Six Sigma diplomacy:
The impact of Six Sigma on national patterns of corporate culture |
314:Y |
QCAS / 61 / 3 / 201 |
| What sparks quality-driven change programmes in not-for-profit
service sector? Some evidence from the voluntary sector |
319:Y |
QCAS / 61 / 3 / 205 |
| Three decades of continuous improvement |
319:Y |
QCAS / 61 / 3 / 209 |
| Modelling continuous improvement maturity in the public sector:
Key stages and indicators |
319:Y |
QCAS / 61 / 3 / 213 |
| Multidimensional and mediating relationships between TQM,
role conflict and role ambiguity: A role theory perspective |
339:Y |
QCAS / 61 / 3 / 217 |
| Standards as catalyst for national innovation and performance:
A capability assessment framework for latecomer countries |
342:Y |
QCAS / 61 / 3 / 223 |
| Impact of ISO 9001 certification cancellation on business
performance: A case study in Slovenian organizations |
343:Y |
QCAS / 61 / 3 / 227 |
| Compliance–innovation: Integrating quality and
compliance knowledge and practice |
349:Y |
QCAS / 61 / 3 / 229 |
| The path to excellence of the Portuguese
organisations recognised by the EFQM model |
410:Y |
QCAS / 61 / 3 / 237 |
| Towards an extended set of production line performance indicators |
420:Y |
QCAS / 61 / 3 / 241 |
| Resampling calibrated adjusted empirical likelihood |
512:Y |
QCAS / 61 / 3 / 245 |
| Higher criticism for large-scale inference,
especially for rare and weak effects |
512:Y |
QCAS / 61 / 3 / 247 |
| Analysis of sequence data under
multivariate trait-dependent sampling |
519:Y |
QCAS / 61 / 3 / 251 |
| Universally optimal designs for two interference models |
520:Y |
QCAS / 61 / 3 / 253 |
| Accounting for nonrandomly sampled data in nonlinear regression |
542:Y |
QCAS / 61 / 3 / 255 |
| Bayesian inference for multivariate meta-regression
with a partially observed within-study sample covariance matrix |
549:Y |
QCAS / 61 / 3 / 257 |
