Developing control charts in monitoring service quality
based on the number of customer complaints 
110:Y 
429 
Behavior of EWMA type control charts
for small smoothing parameters 
111:Y 
433 
Multivariate exponentially weighted movingaverage
chart for monitoring Poisson observations 
111:Y 
435 
Attribute control charts for the Weibull distribution
under truncated life tests 
112:Y 
439 
Nonparametric CUSUM control charts and their use
in twostage SPC applications 
119:Y 
441 
Multistate Bayesian control chart over a finite horizon 
119:Y 
445 
A Bayesian approach to determine test sample size requirements
for reliability demonstration retesting after product design change 
240:Y 
447 
Sample size determination for training cancer classifiers
from microarray and RNAseq data 
240:Y 
449 
Bayesian estimation of a discrete response model
with double rules of sample selection 
290:Y 
451 
Performance effects of early and late Six Sigma adoptions 
314:Y 
453 
Implementing design for Six Sigma in large Swedish product
developing organizations – An interview study 
314:Y 
457 
The impact of the conceptual total quality management
model on role stressors 
319:Y 
459 
Quality function deployment modeling to enhance industrialized
building system adoption in housing projects 
323:Y 
463 
A dual quality function deployment approach
for benchmarking service quality 
323:Y 
467 
A structured approach to integrating audits to create
organizational efficiencies: ISO 9001 and ISO 27001 audits 
341:Y 
471 
Exploring the service management standard ISO 20000 
342:Y 
473 
Development of an R&D process model for enhancing
the quality of R&D: Comparison with CMMI, ISO and EIRMA 
349:Y 
475 
ROFO principle generates ownership, commitment
and team learning – mindset change before
implementing total quality management 
410:Y 
479 
Does total quality management still shine? Reexamining the total
quality management effect on financial performance 
440:Y 
481 
A twosample test for equality of means in high dimension 
511:Y 
483 
Frequentist accuracy of Bayesian estimates 
512:Y 
485 
Ridge fusion in statistical learning 
512:Y 
487 
Index models for sparsely sampled functional data 
519:Y 
489 
The power of optimization over randomization
in designing experiments involving small samples 
521:Y 
491 
Analysis of reliability experiments
with random blocks and subsampling 
522:Y 
493 
Biased sampling designs to improve research efficiency: Factors
influencing pulmonary function over time in children with asthma 
529:B 
495 
A revisit to contingency table and test of independence:
Bootstrap is preferred to Chisquare approximations
as well as Fisher’s exact test 
529:Y 
499 
Ioptimal design of mixture experiments in the presence
of ingredient availability constraints 
529:Y 
501 
A robust Bayesian estimate of the
concordance correlation coefficient 
539:Y 
505 
Improving estimation efficiency in quantile regression
with longitudinal data 
549:Y 
507 
Nonparametric Ksample tests via dynamic slicing 
551:Y 
509 
Functional form of connections between perceived
service quality, customer satisfaction and
customer loyalty in the automotive servicing industry 
660:Y 
513 
Tourism service quality improvement –
‘the early bird catches the worm’ 
670:S 
515 
Impacts of investment attitude in service innovation 
670:S 
517 
Impact of quality and environmental investment on business
competitiveness and profitability in small service business:
The case of travel agencies 
670:Y 
519 
Quality of service in public transport based
on customer satisfaction surveys: A review
and assessment of methodological approaches 
670:Y 
521 
A typology of customer variability and employee
variability in service industries 
670:Y 
525 
Design and blueprinting for total quality management
implementation in service organizations 
670:Y 
529 
Toyota production system for healthcare organizations:
Prospects and implementation challenges 
690:B 
533 
Does the healthcare industry report quality costs?
Comparative investigations of public and private hospitals 
690:B 
535 
Outsourcing customer support: The role of provider customer focus 
690:S 
537 
Not part of the crowd 
690:Y 
541 
The use of quality management systems, tools,
and techniques in ISO 9001:2008 certified companies
with multidimensional statistics: The Greek case 
740:Y 
543 
Semiparametric reliability model in the failure analysis of a coalfired boiler used in a thermal power plant – A case study 
820:M 
545 
Inference on the Weibull distribution based on record values 
820:Y 
547 
Stochastic optimization of system performance
using coldstandby redundancy 
820:Y 
549 
An application of Bayesian posterior analysis for
disc drive annual failure rate (AFR) estimate 
820:Y 
551 
An exact algorithm for the reliability
redundancy allocation problem 
820:Y 
553 
Bias reduction of MLEs for Weibull distributions
under grouped lifetime data 
820:Y 
555 
Bayesian analysis of stepstress accelerated life tests
and its use in planning 
820:Y 
557 
ROC Curve and AUC for a LeftTruncated Sample
from Rayleigh Distribution 
820:Y 
559 
Reliability modeling of accelerated life tests with
both random effects and nonconstant shape parameters 
830:Y 
561 
Integrated approach for field reliability prediction
based on accelerated life testing 
830:Y 
563 
Journal Contents 

565 
Subject Index 

603 
Author Index 

607 