| Developing control charts in monitoring service quality
based on the number of customer complaints |
110:Y |
429 |
| Behavior of EWMA type control charts
for small smoothing parameters |
111:Y |
433 |
| Multivariate exponentially weighted moving-average
chart for monitoring Poisson observations |
111:Y |
435 |
| Attribute control charts for the Weibull distribution
under truncated life tests |
112:Y |
439 |
| Nonparametric CUSUM control charts and their use
in two-stage SPC applications |
119:Y |
441 |
| Multistate Bayesian control chart over a finite horizon |
119:Y |
445 |
| A Bayesian approach to determine test sample size requirements
for reliability demonstration retesting after product design change |
240:Y |
447 |
| Sample size determination for training cancer classifiers
from microarray and RNA-seq data |
240:Y |
449 |
| Bayesian estimation of a discrete response model
with double rules of sample selection |
290:Y |
451 |
| Performance effects of early and late Six Sigma adoptions |
314:Y |
453 |
| Implementing design for Six Sigma in large Swedish product
developing organizations – An interview study |
314:Y |
457 |
| The impact of the conceptual total quality management
model on role stressors |
319:Y |
459 |
| Quality function deployment modeling to enhance industrialized
building system adoption in housing projects |
323:Y |
463 |
| A dual quality function deployment approach
for benchmarking service quality |
323:Y |
467 |
| A structured approach to integrating audits to create
organizational efficiencies: ISO 9001 and ISO 27001 audits |
341:Y |
471 |
| Exploring the service management standard ISO 20000 |
342:Y |
473 |
| Development of an R&D process model for enhancing
the quality of R&D: Comparison with CMMI, ISO and EIRMA |
349:Y |
475 |
| ROFO principle generates ownership, commitment
and team learning – mindset change before
implementing total quality management |
410:Y |
479 |
| Does total quality management still shine? Re-examining the total
quality management effect on financial performance |
440:Y |
481 |
| A two-sample test for equality of means in high dimension |
511:Y |
483 |
| Frequentist accuracy of Bayesian estimates |
512:Y |
485 |
| Ridge fusion in statistical learning |
512:Y |
487 |
| Index models for sparsely sampled functional data |
519:Y |
489 |
| The power of optimization over randomization
in designing experiments involving small samples |
521:Y |
491 |
| Analysis of reliability experiments
with random blocks and subsampling |
522:Y |
493 |
| Biased sampling designs to improve research efficiency: Factors
influencing pulmonary function over time in children with asthma |
529:B |
495 |
| A revisit to contingency table and test of independence:
Bootstrap is preferred to Chi-square approximations
as well as Fisher’s exact test |
529:Y |
499 |
| I-optimal design of mixture experiments in the presence
of ingredient availability constraints |
529:Y |
501 |
| A robust Bayesian estimate of the
concordance correlation coefficient |
539:Y |
505 |
| Improving estimation efficiency in quantile regression
with longitudinal data |
549:Y |
507 |
| Nonparametric K-sample tests via dynamic slicing |
551:Y |
509 |
| Functional form of connections between perceived
service quality, customer satisfaction and
customer loyalty in the automotive servicing industry |
660:Y |
513 |
| Tourism service quality improvement –
‘the early bird catches the worm’ |
670:S |
515 |
| Impacts of investment attitude in service innovation |
670:S |
517 |
| Impact of quality and environmental investment on business
competitiveness and profitability in small service business:
The case of travel agencies |
670:Y |
519 |
| Quality of service in public transport based
on customer satisfaction surveys: A review
and assessment of methodological approaches |
670:Y |
521 |
| A typology of customer variability and employee
variability in service industries |
670:Y |
525 |
| Design and blueprinting for total quality management
implementation in service organizations |
670:Y |
529 |
| Toyota production system for healthcare organizations:
Prospects and implementation challenges |
690:B |
533 |
| Does the healthcare industry report quality costs?
Comparative investigations of public and private hospitals |
690:B |
535 |
| Outsourcing customer support: The role of provider customer focus |
690:S |
537 |
| Not part of the crowd |
690:Y |
541 |
| The use of quality management systems, tools,
and techniques in ISO 9001:2008 certified companies
with multidimensional statistics: The Greek case |
740:Y |
543 |
| Semiparametric reliability model in the failure analysis of a coal-fired boiler used in a thermal power plant – A case study |
820:M |
545 |
| Inference on the Weibull distribution based on record values |
820:Y |
547 |
| Stochastic optimization of system performance
using cold-standby redundancy |
820:Y |
549 |
| An application of Bayesian posterior analysis for
disc drive annual failure rate (AFR) estimate |
820:Y |
551 |
| An exact algorithm for the reliability
redundancy allocation problem |
820:Y |
553 |
| Bias reduction of MLEs for Weibull distributions
under grouped lifetime data |
820:Y |
555 |
| Bayesian analysis of step-stress accelerated life tests
and its use in planning |
820:Y |
557 |
| ROC Curve and AUC for a Left-Truncated Sample
from Rayleigh Distribution |
820:Y |
559 |
| Reliability modeling of accelerated life tests with
both random effects and nonconstant shape parameters |
830:Y |
561 |
| Integrated approach for field reliability prediction
based on accelerated life testing |
830:Y |
563 |
| Journal Contents |
|
565 |
| Subject Index |
|
603 |
| Author Index |
|
607 |
