| Service qualimetrics: The Qualitometro II method |
670:S |
QCAS / 45 / 5 / 577 |
| How do customers react to critical service encounters? A cross-sectional perspective |
670:S |
QCAS / 45 / 4 / 465 |
| Impact of participative service relationships on quality, satisfaction and retention: An exploratory study |
670:S |
QCAS / 45 / 3 / 335 |
| Service performance gap: Re-evaluation and redevelopment |
670:S |
QCAS / 45 / 2 / 209 |
| Some problems when adopting Churchill’s paradigm for the development of service quality measurement scales |
670:S |
QCAS / 45 / 2 / 213 |
