Developing control charts in monitoring service quality
based on the number of customer complaints
| 110:Y | 429 |

Behavior of EWMA type control charts
for small smoothing parameters
| 111:Y | 433 |

Multivariate exponentially weighted moving-average
chart for monitoring Poisson observations
| 111:Y | 435 |

Attribute control charts for the Weibull distribution
under truncated life tests | 112:Y | 439 |

Nonparametric CUSUM control charts and their use
in two-stage SPC applications | 119:Y | 441 |

Multistate Bayesian control chart over a finite horizon | 119:Y | 445 |

A Bayesian approach to determine test sample size requirements
for reliability demonstration retesting after product design change
| 240:Y | 447 |

Sample size determination for training cancer classifiers
from microarray and RNA-seq data | 240:Y | 449 |

Bayesian estimation of a discrete response model
with double rules of sample selection
| 290:Y | 451 |

Performance effects of early and late Six Sigma adoptions | 314:Y | 453 |

Implementing design for Six Sigma in large Swedish product
developing organizations – An interview study
| 314:Y | 457 |

The impact of the conceptual total quality management
model on role stressors
| 319:Y | 459 |

Quality function deployment modeling to enhance industrialized
building system adoption in housing projects | 323:Y | 463 |

A dual quality function deployment approach
for benchmarking service quality | 323:Y | 467 |

A structured approach to integrating audits to create
organizational efficiencies: ISO 9001 and ISO 27001 audits | 341:Y | 471 |

Exploring the service management standard ISO 20000 | 342:Y | 473 |

Development of an R&D process model for enhancing
the quality of R&D: Comparison with CMMI, ISO and EIRMA
| 349:Y | 475 |

ROFO principle generates ownership, commitment
and team learning – mindset change before
implementing total quality management
| 410:Y | 479 |

Does total quality management still shine? Re-examining the total
quality management effect on financial performance | 440:Y | 481 |

A two-sample test for equality of means in high dimension | 511:Y | 483 |

Frequentist accuracy of Bayesian estimates | 512:Y | 485 |

Ridge fusion in statistical learning | 512:Y | 487 |

Index models for sparsely sampled functional data | 519:Y | 489 |

The power of optimization over randomization
in designing experiments involving small samples | 521:Y | 491 |

Analysis of reliability experiments
with random blocks and subsampling
| 522:Y | 493 |

Biased sampling designs to improve research efficiency: Factors
influencing pulmonary function over time in children with asthma
| 529:B | 495 |

A revisit to contingency table and test of independence:
Bootstrap is preferred to Chi-square approximations
as well as Fisher’s exact test
| 529:Y | 499 |

I-optimal design of mixture experiments in the presence
of ingredient availability constraints
| 529:Y | 501 |

A robust Bayesian estimate of the
concordance correlation coefficient | 539:Y | 505 |

Improving estimation efficiency in quantile regression
with longitudinal data
| 549:Y | 507 |

Nonparametric K-sample tests via dynamic slicing | 551:Y | 509 |

Functional form of connections between perceived
service quality, customer satisfaction and
customer loyalty in the automotive servicing industry | 660:Y | 513 |

Tourism service quality improvement –
‘the early bird catches the worm’ | 670:S | 515 |

Impacts of investment attitude in service innovation
| 670:S | 517 |

Impact of quality and environmental investment on business
competitiveness and profitability in small service business:
The case of travel agencies | 670:Y | 519 |

Quality of service in public transport based
on customer satisfaction surveys: A review
and assessment of methodological approaches | 670:Y | 521 |

A typology of customer variability and employee
variability in service industries
| 670:Y | 525 |

Design and blueprinting for total quality management
implementation in service organizations | 670:Y | 529 |

Toyota production system for healthcare organizations:
Prospects and implementation challenges | 690:B | 533 |

Does the healthcare industry report quality costs?
Comparative investigations of public and private hospitals
| 690:B | 535 |

Outsourcing customer support: The role of provider customer focus
| 690:S | 537 |

Not part of the crowd | 690:Y | 541 |

The use of quality management systems, tools,
and techniques in ISO 9001:2008 certified companies
with multidimensional statistics: The Greek case | 740:Y | 543 |

Semiparametric reliability model in the failure analysis of a coal-fired boiler used in a thermal power plant - A case study | 820:M | 545 |

Inference on the Weibull distribution based on record values | 820:Y | 547 |

Stochastic optimization of system performance
using cold-standby redundancy | 820:Y | 549 |

An application of Bayesian posterior analysis for
disc drive annual failure rate (AFR) estimate
| 820:Y | 551 |

An exact algorithm for the reliability
redundancy allocation problem
| 820:Y | 553 |

Bias reduction of MLEs for Weibull distributions
under grouped lifetime data
| 820:Y | 555 |

Bayesian analysis of step-stress accelerated life tests
and its use in planning | 820:Y | 557 |

ROC Curve and AUC for a Left-Truncated Sample
from Rayleigh Distribution | 820:Y | 559 |

Reliability modeling of accelerated life tests with
both random effects and nonconstant shape parameters | 830:Y | 561 |

Integrated approach for field reliability prediction
based on accelerated life testing
| 830:Y | 563 |

Journal Contents | | 565 |

Subject Index | | 603 |

Author Index | | 607 |