Developing control charts in monitoring service quality based on the number of customer complaints
Behavior of EWMA type control charts for small smoothing parameters
Multivariate exponentially weighted moving-average chart for monitoring Poisson observations
Attribute control charts for the Weibull distribution under truncated life tests
Nonparametric CUSUM control charts and their use in two-stage SPC applications
Multistate Bayesian control chart over a finite horizon
A Bayesian approach to determine test sample size requirements for reliability demonstration retesting after product design change
Sample size determination for training cancer classifiers from microarray and RNA-seq data
Bayesian estimation of a discrete response model with double rules of sample selection
Performance effects of early and late Six Sigma adoptions
Implementing design for Six Sigma in large Swedish product developing organizations – An interview study
The impact of the conceptual total quality management model on role stressors
Quality function deployment modeling to enhance industrialized building system adoption in housing projects
A dual quality function deployment approach for benchmarking service quality
A structured approach to integrating audits to create organizational efficiencies: ISO 9001 and ISO 27001 audits
Exploring the service management standard ISO 20000
Development of an R&D process model for enhancing the quality of R&D: Comparison with CMMI, ISO and EIRMA
ROFO principle generates ownership, commitment and team learning – mindset change before implementing total quality management
Does total quality management still shine? Re-examining the total quality management effect on financial performance
A two-sample test for equality of means in high dimension
Frequentist accuracy of Bayesian estimates
Ridge fusion in statistical learning
Index models for sparsely sampled functional data
The power of optimization over randomization in designing experiments involving small samples
Analysis of reliability experiments with random blocks and subsampling
Biased sampling designs to improve research efficiency: Factors influencing pulmonary function over time in children with asthma
A revisit to contingency table and test of independence: Bootstrap is preferred to Chi-square approximations as well as Fisher’s exact test
I-optimal design of mixture experiments in the presence of ingredient availability constraints
A robust Bayesian estimate of the concordance correlation coefficient
Improving estimation efficiency in quantile regression with longitudinal data
Nonparametric K-sample tests via dynamic slicing
Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry
Tourism service quality improvement – ‘the early bird catches the worm’
Impacts of investment attitude in service innovation
Impact of quality and environmental investment on business competitiveness and profitability in small service business: The case of travel agencies
Quality of service in public transport based on customer satisfaction surveys: A review and assessment of methodological approaches
A typology of customer variability and employee variability in service industries
Design and blueprinting for total quality management implementation in service organizations
Toyota production system for healthcare organizations: Prospects and implementation challenges
Does the healthcare industry report quality costs? Comparative investigations of public and private hospitals
Outsourcing customer support: The role of provider customer focus
Not part of the crowd
The use of quality management systems, tools, and techniques in ISO 9001:2008 certified companies with multidimensional statistics: The Greek case
Semiparametric reliability model in the failure analysis of a coal-fired boiler used in a thermal power plant - A case study
Inference on the Weibull distribution based on record values
Stochastic optimization of system performance using cold-standby redundancy
An application of Bayesian posterior analysis for disc drive annual failure rate (AFR) estimate
An exact algorithm for the reliability redundancy allocation problem
Bias reduction of MLEs for Weibull distributions under grouped lifetime data
Bayesian analysis of step-stress accelerated life tests and its use in planning
ROC Curve and AUC for a Left-Truncated Sample from Rayleigh Distribution
Reliability modeling of accelerated life tests with both random effects and nonconstant shape parameters
Integrated approach for field reliability prediction based on accelerated life testing
Journal Contents
Subject Index
Author Index