Two charts: Not one | 110:Y | 601 |

A control chart for the coefficient of variation | 111:Y | 603 |

Adaptive sampling enhancement for Hotelling's *T*^{2} charts | 111:Y | 605 |

Merely incidental? Effects of response format on self-reported behavior | 230:Y | 611 |

Variance estimability and efficiency of a modified systematic sampling | 230:Y | 613 |

Dropouts on the web: Effects of interest and burden experienced during an online survey | 230:Y | 617 |

International network of quality assurance agencies in higher education | 310:T | 619 |

Quality management: The new challenges | 310:Y | 621 |

The science of Six Sigma | 314:A | 623 |

The link between Six Sigma and quality culture - An empirical study | 314:Y | 625 |

Six-Sigma and the revival of TQM | 314:Y | 627 |

Apply Six Sigma to sales and marketing | 314:Z | 629 |

Self-assessment against business excellence models: A critique and perspective | 324:A | 631 |

Evaluating the organizational performance of Taiwanese hospitals using the analytic hierarchy process | 334:Y | 633 |

Inspection and replenishment policies for systems with inventory record inaccuracy | 351:Y | 635 |

Pushing quality improvement along supply chains | 359:Y | 637 |

TQM and higher education: A critical systems perspective on fitness for purpose | 410:T | 639 |

The impact of TQM implementation on employee's performance in China - an example of Shanghai Fu-Shing company | 410:Y | 641 |

Quality improvement and goodwill accumulation in a dynamic duopoly | 490:A | 643 |

A class of sequential tests for two-sample composite hypotheses | 511:Y | 645 |

Testing and merging information for effect size estimation | 512:Y | 647 |

Tests for assessment of agreement using probability criteria | 512:Y | 653 |

Ethics, confidentiality and data dissemination | 519:Y | 657 |

Randomization of neighbor balanced generalized Youden designs | 520:Y | 661 |

On block designs partially balanced for neighboring competition effects | 522:Y | 663 |

Correlation and regression analysis of the mean and standard deviation of samples of two from a gamma population | 530:Y | 667 |

Using graphical diagnostics to deal with bad data | 552:Y | 669 |

The relationship between interpersonal trust, employee satisfaction and employee loyalty | 630:A | 671 |

Does gender moderate the effects of role stress in frontline service jobs? | 670:S | 673 |

Improving quality and productivity via stratification: A call center example for forming homogeneous employee groups | 670:S | 675 |

Contrasting faculty quality views and practices over a five-year interval | 680:T | 677 |

Quality assurance of cross-border higher education | 680:T | 679 |

Exploring the efficacy of healthcare quality practices, employee commitment and employee control | 690:B | 681 |

Evaluation of statistical protocols for quality control of ecosystem carbon dioxide fluxes | 690:Z | 683 |

Understanding the antecedents to customer loyalty by applying structural equation modeling | 710:Y | 685 |

Advances in data combination, analysis and collection for system reliability assessment | 820:Y | 687 |

Assessing the impact from information systems quality | 850:Y | 691 |

Measuring the usability of software components | 850:Y | 693 |

Quantifying software performance, reliability and security: An architecture-based approach | 850:Z | 695 |

Defect prevention in software processes: An action-based approach | 850:Z | 699 |

Motor vehicle recalls: Trends, patterns and emerging issues | 860:M | 703 |

Subject Index | | 713 |

Author Index | | 716 |