Acceptance control charts for non-normal data | 110:Y | 481 |

Powerful rules for the Hotelling's *χ*^{2} control chart | 110:Y | 485 |

A change-point model for a shift in variance | 111:Y | 489 |

Determining the time of a permanent shift in the process mean of CUSUM control charts | 111:Y | 493 |

Two-stage short run *(X̄, S)* control charts | 111:Y | 495 |

A new bivariate control chart to monitor the multivariate process mean and variance simultaneously | 111:Y | 497 |

Joint monitoring of process mean and variability with a single moving average control chart | 111:Y | 499 |

Designing Bayesian chain sampling plan (BChSP-1) with minimum angle method | 119:Y | 501 |

Learning by doing: A series of hands-on projects for SPC | 120:Y | 503 |

Evaluation of nonnormal process capability indices using generalized lambda distribution
| 120:Y | 505 |

An action-research based instrument for monitoring continuous quality improvement | 230:Y | 507 |

Application of quality control in ICR data capture: 2001 Canadian census of agriculture | 230:Y | 509 |

A model for evaluating organizational competencies: An application in the context of a quality management initiative | 310:Y | 511 |

Knowledge management and its relationship with TQM | 310:Y | 515 |

Usefulness of the EFQM excellence model: Theoretical explanation of the conceptual and methodological issues | 324:Y | 519 |

A team performance measurement model for continuous improvement | 332:Y | 521 |

The new ISO 9001 and the problem of ceremonial conformity: How have audit methods evolved? | 341:Y | 525 |

Measuring the relative efficiency of a firm's ability to achieve organizational benefits after ISO certification | 342:Y | 527 |

Leadership styles supporting ISO 9000-2000 | 342:Y | 531 |

Reduced quality and an unlevel playing field could make consumers happier | 490:Y | 535 |

Contributions to two-sample statistics | 511:Y | 539 |

Testing Fisher, Neyman, Pearson and Bayes | 511:Y | 543 |

A bootstrap test of stochastic equality of two populations | 511:Y | 545 |

How surprising is a new record? | 514:Y | 547 |

Bayesian randomized clinical trials: A decision-theoretic sequential design | 523:Y | 549 |

Dependent SiZer: Goodness-of-fit tests for time series models | 544:Y | 551 |

Tables of a truncated standard normal distribution: A singly truncated case | 590:Y | 555 |

Total quality management, high-commitment human resource strategy and firm performance: An empirical study | 630:Y | 557 |

Service quality strategy implementation: A model and the case of the Algarve hotel industry | 670:S | 561 |

Managing quality in the e-service system: Development and application of a process model | 670:Y | 565 |

Quality and the scholarship of teaching: Learning from subject review | 690:T | 569 |

Bayesian binary segmentation procedure for detecting streakiness in sports | 690:Z | 573 |

Metadata-driven design of integrated environments for software performance validation | 730:Y | 577 |

Detecting changes in field reliability using data from a complex factory screen | 820:Y | 579 |

The reliability and validity of Bayesian measures for hospital profiling: A Monte Carlo assessment | 820:Y | 581 |

Are maintenance practices for railroad tracks effective? | 840:Y | 585 |

Impartial evaluation in software reliability practice | 850:Y | 587 |

Application of neural networks for software quality prediction using object-oriented metrics | 850:Y | 589 |

Resource-oriented software quality classification models | 850:Y | 591 |

A decision model for software maintenance | 850:Y | 593 |