Incorporating runs rules into Hotelling's X2 control charts
A group of moving averages control plan for signaling varying location shifts
Adapting EWMA control charts for batch-correlated data
Bootstrap confidence limits for short-run capability indices
An economic inspection interval for control of defective items in a hot rolling mill
Statistical control of a Six Sigma process
Still rolling: Leslie Kish's "rolling samples" and the American Community Survey
On a version of cluster sampling and its practical use
New paradigms (models) for probability sampling
The importance of a quality culture
Critical success factors of quality managers: A measurement instrument
Sustaining healthcare excellence through performance measurement
Quality in the public sector from an employee's perspective: Results from a transnational comparison
A proposed model of consumer loyalty in the retailing sector based on the Kuwaiti experience
Total-costs based evaluation system of supplier quality performance
Total value management in shipbuilding
A survey of TQM practices in the Malaysian electrical and electronic industry
A study in the efficiency evaluation of total quality management activities in Korean companies
Testing non-nested multivariate effect size models in meta-analysis
Strategies and approaches for small area statistics
Application of analysis of means (ANOM)to nested designs for improving the visualization and understanding of the sources of variation of chemical and pharmaceutical processes
Operating window experiments: A novel approach to quality improvement
Response surface designed experiment for door closing effort
Row-column response surface designs
Retrospective factorial fitting and reverse design of experiments
Bias reduction in standard errors for linear regression with multi-stage samples
The influence of the image of a product's region of origin on product evaluation
Manufacturing flexibility: Defining and analyzing relationships among competence, capability and customer satisfaction
Comparative service quality: German and American ratings across service settings
The variable nature of services: An empirical examination of trust and its effects on customers' satisfaction responses to poor and good service
A quantitative analysis of the relationship between empowerment practices and service quality outcomes
The virtual integrated design method
Evaluating defect estimation models with major defects
Author Index
Subject Index