Percent defective summary chart: Solving a real shop problem
Computing the percentage points of the run-length distributions of multivariate CUSUM control charts
A control chart method for ordinal data
One-sided control charts for the mean of positively skewed distributions
Some hypothesis tests for the covariance matrix when the dimension is large compared to the sample size
Virtual inspection: Optimum sample size for POD experiment
SPC monitoring of MMSE- and PI-controlled processes
Simple quality for smaller organizations
Do quality consultants offer a quality service?
The little engine that could: Self-efficacy implications for quality training outcomes
Team sense-making: A mental model for navigating uncharted territories
Development of an integrated total quality management and performance measurement system for self-assessment: A method
An organizational profitability, productivity, performance (PPP) model: Going beyond TQM and BPR
Reciprocity and educational evaluations by European inspectorates: Assumptions and reality checks
Customer relationship management: In B2C markets, often less is more
Proposing a compact instrument to measure supplier-customer relationships in the context of TQM activities
Impact of supply chain sensitivity to quality certification on quality management practices and performances
Quality in US manufacturing industries: An empirical study
Factors relating to the adoption of quality management practices: An analysis for Spanish manufacturing firms
Employee participation systems in Spain. Past, present and future.
Quality and economics: Five key issues
Deming and the proactive statistician
Hypothesis testing about proportions in two finite populations
Evaluation of measurement system with a small number of observers
Bayesian measures of model complexity and fit
A case study in design of experiments: Improving the manufacture of vicose fiber
Statistical thinking in practice: Handling variability in experimental situations
Quality criteria for qualitative inquiries in logistics
Sowing the seeds of quality: Quality at the source
Among demons and angels: Attitudes towards system evaluation for quality improvement in advanced vocational education
Product balancing under conditions of quality inflation, cost pressures and growth strategies
Quality management practices in a flexible manufacturing systems (FMS) environment
Relationships among quality management, IS use and organizational performance in the health care and non-health care setting
The impact of using flexible manufacturing systems on quality management practices
Service quality evaluation by service quality performance matrix
Job standardization and service quality: A closer look at the application of total quality management to the public sector
Improving customer service in the real estate industry: A property selection model using Taguchi loss functions
Measurement system analysis: The usual metrics can be noninformative
A simulation-based method for the process to allow continuous tracking of quality, cost and time
On exchangeable, causal and cascading failures
How to estimate the parameters of a Weibull distribution
The cost of errors in software development: Evidence from industry