Proportional integral derivative charts for process monitoring
Robustness to non-normality of the multivariate EWMA control chart
The statistical design of EWMA control charts with estimated parameters
Using factor effects analysis to improve statistical process control
Reconciliation of asymptotics for unequal probability sampling without replacement
Distribution-free tests for cluster samples of ordinal responses
Are nonrespondents to health surveys less healthy than respondents?
Yin-yang: A dialectical approach to total quality management
Developing strategic quality management: A research agenda
Benchmarking in Italy: The first case study on personnel motivation and satisfaction in a health business
Culture surveys: Monitoring and enhancing the impact of change programs
Performance measurement system
The reaction of the Portuguese stock market to ISO 9000 certification
Using a customer-focused approach to improve quality across the value chain: The case of Siderar
Customization as a business strategy: A barrier to customer integration in product development
TQM adoption by hospitals in Taiwan
Adoption of a quality assurance scheme and its effect on firm performance: A study of Greek firms implementing ISO 9000
Competitive priorities of enterprises in mainland China
Robust estimators of the mode and skewness of continuous data
Measuring dependency with volume tests
A multiple-comparisons method based on the distribution of the root node distance of a binary tree
Using Taguchi methods to improve a control scheme by adjustment of changeable settings: A case study
Follow-up designs to resolve confounding in multifactor experiments
The role of statistical design of experiments in Six Sigma: Perspectives of a practitioner
Missing observations in Youden square designs
Analyzing unreplicated blocked or split-plot fractional factorial designs
Optimal few-stage designs
Methods for selecting crossover designs with applications to an experiment with two factors in a split plot
Effect of service quality on post-visit intentions over time: The case of a library
Quality improvement of barrack life in the Republic of Korea army
Modularity, product variety, production volume and component sourcing: Theorizing beyond generic prescriptions
Measuring web-based service quality
Enhancement of web design quality through the QFD approach
The impact of just-in-time production on food quality
Bayesian enhanced strategic decision making for reliability
Nonhomogeneous birth processes and l-spherical densities, with applications in reliability theory
Optimal maintenance and operation of a system with backup components