Proportional integral derivative charts for process monitoring | 110:Y | 241 |

Robustness to non-normality of the multivariate EWMA control chart | 111:Y | 245 |

The statistical design of EWMA control charts with estimated parameters | 111:Y | 249 |

Using factor effects analysis to improve statistical process control | 190:Y | 253 |

Reconciliation of asymptotics for unequal probability sampling without replacement | 210:Y | 255 |

Distribution-free tests for cluster samples of ordinal responses | 210:Y | 259 |

Are nonrespondents to health surveys less healthy than respondents? | 230:B | 261 |

Yin-yang: A dialectical approach to total quality management | 311:Y | 263 |

Developing strategic quality management: A research agenda | 321:Y | 265 |

Benchmarking in Italy: The first case study on personnel motivation and satisfaction in a health business | 324:B | 269 |

Culture surveys: Monitoring and enhancing the impact of change programs | 330:Y | 273 |

Performance measurement system | 334:Y | 277 |

The reaction of the Portuguese stock market to ISO 9000 certification | 342:Y | 279 |

Using a customer-focused approach to improve quality across the value chain: The case of Siderar | 350:M | 283 |

Customization as a business strategy: A barrier to customer integration in product development | 350:Y | 285 |

TQM adoption by hospitals in Taiwan | 410:B | 287 |

Adoption of a quality assurance scheme and its effect on firm performance: A study of Greek firms implementing ISO 9000 | 430:Y | 289 |

Competitive priorities of enterprises in mainland China | 490:Y | 293 |

Robust estimators of the mode and skewness of continuous data | 512:Y | 297 |

Measuring dependency with volume tests | 512:Y | 303 |

A multiple-comparisons method based on the distribution of the root node distance of a binary tree | 519:Y | 305 |

Using Taguchi methods to improve a control scheme by adjustment of changeable settings: A case study | 520:M | 309 |

Follow-up designs to resolve confounding in multifactor experiments | 520:Y | 311 |

The role of statistical design of experiments in Six Sigma: Perspectives of a practitioner | 520:Y | 313 |

Missing observations in Youden square designs | 522:Y | 317 |

Analyzing unreplicated blocked or split-plot fractional factorial designs | 524:Y | 319 |

Optimal few-stage designs | 529:Y | 323 |

Methods for selecting crossover designs with applications to an experiment with two factors in a split plot | 529:Y | 325 |

Effect of service quality on post-visit intentions over time: The case of a library | 620:S | 329 |

Quality improvement of barrack life in the Republic of Korea army | 620:Z | 333 |

Modularity, product variety, production volume and component sourcing: Theorizing beyond generic prescriptions | 640:Y | 337 |

Measuring web-based service quality | 650:S | 339 |

Enhancement of web design quality through the QFD approach | 650:Y | 341 |

The impact of just-in-time production on food quality | 660:M | 343 |

Bayesian enhanced strategic decision making for reliability | 820:Y | 345 |

Nonhomogeneous birth processes and *l*_{∞}-spherical densities, with applications in reliability theory | 820:Y | 349 |

Optimal maintenance and operation of a system with backup components | 840:Y | 351 |